Installation & Setup

Before your installation

Manage installation appointment

App and online account

Set up your online account

Ziply Fiber app

Equipment

Aginet router setup

Arris router setup

Connect to WiFi

System recommendations

Account & Billing

Pay, view balances, due dates, etc.

View your bill online

Autopay - set up and manage

Paperless billing - set up and manage

Change billing and services

Update service or billing info

Upgrade your internet speed

Move your Ziply Fiber service

Change your Ziply Fiber passwords

Troubleshooting

Internet

Connection issues

Red lights on Arris router

Router firmware updates

WiFi 7 Aginet router lights

Home phone

Dead or beeping equipment

Blocking telemarketers

Payments

Billing and payment issues

Access your account

Log in here

Earn a $100 referral credit

Refer Ziply Fiber to a friend

Leaving Ziply Fiber?

Cancel your service

Contact us

TALK TO ZIPLY FIBER CUSTOMER SERVICE

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