Payment Options

Pay Online

Log in to My Account or the myZiply app to make a payment.

If you don't have an account log in, the short video below will show you how to make a one-time payment using Express Pay.

For easier, automatic monthly payments, set up Auto Pay.

  • No fee.
  • Pay by checking account, debit card, or major credit card.
  • Make one-time payments or set up Auto Pay. Note: If you sign up for Auto Pay, your automatic payments will begin with your next bill. If you need to make a payment right away, log in and click Make A Payment in the My Payments menu.
  • Payment is marked "Pending" immediately and posted to your account the next day for credit card payments or the next business day for checking account payments.


Pay by Phone

  • Use our Automated System: 1.866.947.5955. A service fee of $3.50 may apply.
  • Speak with a Ziply Fiber Agent: 1.866.699.4759. A service fee may apply.
  • Have your Ziply Fiber account number handy when you call.
  • Pay by checking account, debit card or major credit card (except American Express).
  • Payment is posted to your account the same day.

Pay in Person

Pay in person at a Ziply Fiber retail store, or find an agent location near you that accepts payments.

  • There is a $1.50 fee at agent locations. Some retail stores charge a fee; check your local store for details.
  • Pay by cash, check or money order.
  • Payment is posted to your account the next business day.

Pay by Mail

Send your payment and payment stub to:
Ziply Fiber
P.O. Box 740416
Cincinnati, OH 45274-0416

  • No fee.
  • Pay by check or money order made out to Ziply Fiber.
  • Payment is posted to your account after 5:30 p.m. on the day it is received.
  • If you need to make an overnight payment, send to:

    Ziply Fiber
    Fifth Third Bank
    Wholesale Lockbox 704416
    5050 Kingsley Drive
    Cincinnati, OH 45227

To speak to our billing department, contact us.

To make payment arrangements, call 1.888.488.0032.

Still need help? Call 1.866.699.4759 or Live Chat

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