You can research and solve many account payment issues online. To learn more about using My Account or the Ziply Fiber app to manage your Ziply Fiber account, see Set up Online Account Access.
Missing bill payment
If your Ziply Fiber payment isn't showing on your bill, see Missing Bill Payment.
Billing disputes
Contact us directly to address payment or balance disputes and resolve account suspensions.
Past due account
Paying your bill online or by phone is the fastest way to get your account up to date and prevent a service interruption.
Insufficient funds
If a payment fails due to insufficient funds, we'll re-submit one additional time. If the payment fails again, your bill will not be paid and your bank may charge you a service fee.
Pay with a different credit card or bank account in My Account or the Ziply Fiber app to keep your account current.
From the Billing tab, click MAKE A PAYMENT and follow the steps on the screen.
Incomplete payment process
Your payment is not complete until you reach the confirmation page.
You can verify if we've received a payment in My Account or the Ziply Fiber app. From the Billing tab, scroll to Recent transactions.
If a payment was processed, you'll see it at the top of the list. If it isn't there, it's safe to submit another payment. You won't be charged twice.
Expired payment method
To add or remove a payment method online in My Account or the Ziply Fiber app, click MANAGE PAYMENT METHODS from the Account tab.