Battery Backup

During power outages a battery backup keeps your Ziply Fiber equipment connected.

 An illuminated green light on the power supply of your backup battery indicates that it's receiving a charge.

Beeping battery

If your backup battery is intermittently beeping, follow these steps to determine if it needs to be replaced:

1. Remove the cables connected to the backup battery unit (BBU).
2. Unplug it from the power outlet.
3. Wait 30 seconds and then plug it back in.

• If the beeping resumes, it means the unit is not charging properly. Find replacements at cpeportal.com/ziply.
• If the battery backup has stopped beeping, firmly re-attach the cables.

Order replacement battery

Purchase backup batteries and extenders for your internet and Home Phone VoIP services at cpeportal.com/ziply.

Connect a backup battery unit

The Y cables included with a backup battery unit allow your equipment to use normal power when it’s available and automatically switch to battery power during an outage.

Note: If your ONT and router are not in the same area, you may need two backup battery units, one for the ONT and another for the router.

1. Plug the backup battery unit into a wall outlet.
2. Disconnect the existing power cord from your ONT. (This piece of equipment may be in a cabinet or garage.)  
3. Replace the power cord with a Y cable. 
• One end plugs into the ONT.
• One end goes into the backup battery unit.
• The other plug goes into the wall outlet.
4. To maintain WiFi connectivity during a power outage, repeat the same steps for your router.

Watch the video. 

Download BBU detailed installation guide (pdf)

Important 911 information

It is your responsibility to maintain a backup battery for accessing 911 emergency services in the event of a power outage. If the battery is drained or missing, voice service will not work if the power is out.

• When fully charged the backup unit powers your Ziply Fiber Home Phone service for up to eight hours during a power outage.
• If you have a home alarm or medical-monitoring system, check with your provider(s) to ensure compatibility with Ziply Fiber Home Phone VoIP service. If your home-alarm or medical-monitoring system is not compatible, consider adding a traditional phone line to support it.