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Technical support
Technical assistance is available 24 hours a day, 7 days a week via phone or chat. Please reach out at any time, and select the technical support option.
Residential customer service
1.866.MYZIPLY (1-866-699-4759)
8am - 7pm PST, Monday - Friday
8am - 6pm PST, Saturday - Sunday
Business customer service
1.866.ZIPLY88 (1-866-947-5988)
8am - 5pm PST, Monday - Friday
9am - 3pm PST, Saturday (Sales only)
Bill payment mailing address
Ziply Fiber
P.O. Box 740416
Cincinnati, OH 45274-0416
Online bill payment
Pay your bill online anytime.
Log in to your Ziply Fiber account
Create a Ziply Fiber account
Phone bill payment
1.866.947.5955
8am – 5pm PST, Monday – Friday
Corporate Headquarters
Ziply Fiber Headquarters
PO Box 1127
Everett, WA 98206
Fiber Construction Feedback
If you have feedback or concerns about fiber construction on your property, email us at [email protected]
Contract Administration
Construction, Engineering or Operations Services contractors interested in partnering with Ziply Fiber may declare their intent by emailing the address below and including the company name, contact person, phone, email address and brief description of services.
[email protected]
Executive Team
If you’d like to reach Ziply executives regarding an issue you are experiencing, you can email them directly at [email protected]
Investor Relations
For current holder of Ziply Secure Notes looking to obtain access to our bond reporting site, please contact us at [email protected]
If an internet outage has been detected in your area, you'll find a service alert message in the Network Status section of the Home tab in My Account or the Ziply Fiber app.