If you received a new or upgraded router,  this page offers instructions for setting up your internet services. If you’re a new customer with a scheduled installation, our technician will set up your Ziply Fiber router during the installation appointment.

Set up your Fiber Internet Router

  1. After unpacking your installation kit, find the sticker on your new router with the WiFi Network Name and PasswordFor easy access, consider writing this down or taking a picture of it. (You’ll need it later to connect your phones, computers and other devices to WiFi.)
  2. For best WiFi coverage, place the router in a central location that's also near an ethernet wall outlet.
    If you’re also connecting TV equipment, connect your internet router first, placing it next to or nearby your primary TV and set-top box.
  3. Connect the power cord to the Power In port on the back of your router. It’s usually the last port towards the bottom of the device. Plug the other end into an electrical outlet.
  4. For fiber routers, connect the ethernet cable to the router's port labeled Ethernet.
  5. Press the power button to turn on your router.
  6. Lights on the front of your router will blink while the device comes online. This may take a few minutes. When the light for the WiFi symbol WiFi signal icon turns solid green, you can begin connecting devices to the internet.

    Connecting devices to your WiFi network

    You can connect any WiFi-capable device to your Ziply Fiber wireless network.

    Settings and menu options are different depending on a device’s make, model and operating system. Refer to manufacturers’ instructions for finding a wireless signal and connecting to it from your smartphone, computer, tablet, gaming console, or other device.

    1. In most cases you'll start by opening the settings menu on your device.
    2. Find the WiFi or network menu. If WiFi is not enabled, choose the option to turn it on.
    3. In the list of available wireless networks, choose your Ziply Fiber home network.
    4. Enter the network password. If you haven't changed your home network's name or password, you'll find both printed on a sticker on your Ziply Fiber router.

    After connecting, if a device exits your WiFi range and then returns, it will likely automatically reconnect to your network unless there's a change to the network password or name. 


    This video steps you through the process of setting up a Ziply Fiber router.
Still need help? Call 1.866.947.5995

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