Most Ziply Fiber account account changes can be made online. See the bottom section for changes that require a contact (chat or call).
Make these changes online or in the app
You can make the following changes in My Account or the Ziply Fiber app.
Account tab
- Upgrade your internet speed
- Change a scheduled installation or trouble ticket appointment
- Manage payment methods
- Add or remove users from your account
- Change your password or contact information
- Change notification settings
Billing tab
- Pay your bill
- Manage autopay
- Turn paperless billing on or off
- View current or past bills
- View payment and transaction history
Contact us for these changes
Chat with us
Chat with us to make these changes.
- Turn vacation hold on or off
- Change to a lower internet speed
- Cancel an installation appointment
- Cancel service
Call us
For account security, changing the billing name or address on your account can't be done online, but we're here to help. Call us at the number below.