Managing your Ziply Fiber account online is the easiest and fastest way to see and pay your bills and change or troubleshoot your service.
With online access, you can use My Account from a laptop or desktop computer or use the Ziply Fiber app on a mobile device.
Who needs to set up account access
Set up online account access if you're an existing customer with Ziply Fiber service and have never logged into My Account or the Ziply Fiber app.
What you'll need
You'll need access to your email, where you'll receive a security code from us. You'll also need the following information, which you can find on your billing statement:
- Billing account number
- Account PIN
- Billing ZIP code
Complete these three easy steps.
If you don't receive a security code email after five minutes, click the resend code link. If you still don't receive a security code email, call us at the number below.
Login issues
If you're unable to log into My Account or the Ziply Fiber app after setting up your online account access, the swiftest resolution is to reset your password. On the login screen, click FORGOT PASSWORD and follow the steps to create a new password. If you're still unable to log into your account, call us at the number below.
If you’re a new Ziply Fiber customer but haven’t had your service installed yet, you may see an activation in progress message when you sign into your account. We apologize for this short period of time when account services are not yet available. You will gain access to full account functionality after your service is up-and-running. If you can’t wait, please give us a call.