This page guides your troubleshooting approach based on the status lights illuminating from the bottom of your Aginet TP-Link.
Blue flashing
Router is ready for setup. Follow instructions here.
Blue solid
Router is set up but failing to detect a connection.
- Reboot router: Turn off for about 30 seconds before powering back on. Give the router a few minutes to reestablish a connection.
- If the router light remains solid blue after a few minutes, reboot the ONT (Optical Network Terminal), which may be located outside or in a basement.
- If you’re not sure where to find the ONT, or your router still hasn’t detected a connection after rebooting it, chat with us or contact Technical Support at the number below.
Red flashing
Router has lost connection.
- Check connections of the Ethernet cord, which should run from the 10GB WAN port on the back of your router to a wall outlet. Reset connections as needed.
- If the Ethernet connections are secure, but the red flashing light persists, reboot your router by turning it off for about 30 seconds. After powering it on again, give the router a few minutes to fully reconnect.
- If the red flashing light persists, reboot the ONT (Optical Network Terminal), which may be located outside or in a basement.
- If you’re not sure where to find the ONT, or your connection is still lost after rebooting it, chat with us or contact Ziply Fiber Technical Support at the number below.
Red solid
Router is encountering an issue.
- Reboot router: Turn off for about 30 seconds before powering back on.
- Give the router a few minutes to reestablish a connection.
- If the router light is still solid red, chat with us or contact Ziply Fiber Technical Support at the number below.
No lights
- Check the power cord connected from the back of your Aginet router to the wall outlet. Reset connections if needed.
- If the power cord is firmly connected, but there are still no lights, try plugging the router into a different outlet.
- If there are still no lights illuminated on your Aginet router, chat with us or request a replacement from Ziply Fiber Technical Support at the number below.
Green solid
The router is set up and connected to the internet.
If your service is not working despite a solid green light illuminated on your Aginet TP-Link, determine if the scope of the problem impacts a single device or multiple devices: