Terms and Conditions

Ziply Fiber is committed to maintaining the integrity of all our telecommunications systems. 

To achieve these goals, we observe and enforce the following Terms and Conditions:

General Terms and Conditions

• Residential Services Terms & Conditions Subscriber Agreement
• Business Services Terms & Conditions Subscriber Agreement
• Ziply Fiber Services Agreement Terms and Conditions
• Business Service Level Agreement
• Wholesale Service Level Agreement
• Affordable Connectivity Program Terms & Conditions

Voice/VoIP/Telephone

• Long Distance
• Inside Wire Maintenance Terms of Service
• Inside Wire Maintenance Terms of Service for Business Wireline Customers

Online Services, Terms of Service and Conditions

• Online Bill Pay
• Payment Terms and Conditions
• Website Visitors 

Frontier Secure

• Content Anywhere
• Identity Protection
• Multi-Device Security

 Former Frontier Communications Documents

• DISH Network Digital Satellite TV
• Former Frontier TV Terms of Service—March 2017
• Former Frontier FiOS® TV Terms of Service (Oregon, Washington)
• Former Frontier Residential Internet Service Terms and Conditions—May 2017
• Former Frontier Residential Internet Service Terms and Conditions—December 2015
• Former Frontier FiOS® Internet Online and Long Distance Inc. Terms of Service—January 2015
• Former Frontier Residential VoIP and Digital Voice Terms of Service—October 2017
• Former Frontier Residential VoIP and Digital Voice Terms of Service—April 2016
• Former Frontier Customer Notice for Voice-Over-IP (“VoIP”) and Digital Voice Services – October 2017
• Former Frontier Business Service Terms and Conditions—July 2017
• Former Frontier Business Service Terms and Conditions—prior to July 2017
• Former Frontier Residential General Terms and Conditions—September 2017

Policies | Tariff information

The FiOS^® marks are owned by Verizon Trademark Services LLC and used under license.