Internet Outage Check
Is there an outage in your area? If your internet is completely down, service may be out in your area. Before running diagnostics or rebooting your equipment, find out if Ziply Fiber is working on a known outage. Enter the first ten digits of your Ziply Fiber account number and the [...]
Rebooting or resetting a router
A router restart, also known as rebooting, is often the quickest and easiest way to resolve a variety of internet issues. If rebooting doesn't solve your connectivity issues, consider performing a factory reset on your router. See steps at the bottom of this page. Reboot your router or [...]
Slow or dropping connections – multiple devices
Use this page if your internet starts slowing down or dropping connections across multiple devices. If you’re having trouble with a single device, click here. Reboot router If multiple WiFi-connected devices are running slowly or losing signal, try rebooting your router. Simply power it [...]
Router Firmware & System Recommendations
Router Firmware If you use Ziply Fiber equipment (modem, router, gateway) your firmware is managed automatically by us. No need to download or monitor version updates. We handle everything for you. For equipment not provided by Ziply Fiber, be sure it’s running the latest firmware for [...]
How to Release & Renew Your IP Address
If you have a persistent internet issue that's not resolved by restarting your router, try releasing and renewing your IP address. On a Windows computer: Click Start > Run and type cmd in the Open field, then press Enter. (If prompted, select Run as administrator.) Type ipconfig /release [...]
Slow or dropping connections - single device
Use this page if you have a device with connectivity issues. If you have multiple devices with connection issues, click here. Reboot device If you haven’t powered off your device in a while, start by turning it off for about 30 seconds and turning it back on. Sometimes that’s all [...]
Outage Notice and Equipment Tests
Internet outage notice If an internet outage has been detected in your area, you'll find a notification message in the Network Status section of the Home tab in your Ziply Fiber app. Equipment tests Here’s how to find Ziply Fiber’s diagnostic tools that test your internet [...]
No wired internet
Use this page if your computer is directly wired to your router but still unable to access the internet. Verify connectivity of other devices If other devices are connected to your WiFi, there might be an issue with the ethernet port connecting your computer. Try switching the ethernet [...]