Internet Connectivity Troubleshooting
Is there an outage in your area? If your internet is completely down, service may be out in your area. Before running diagnostics or rebooting your equipment, find out if Ziply Fiber is working on a known outage. Enter the first ten digits of your Ziply Fiber account number and the [...]
Why is my internet slower than it should be?
Is the slowness limited to a single device? Check other devices connected to your WiFi. Is there another phone, tablet or computer that’s running faster? If the issue is limited to one device, try one of the following quick fixes to get things running smoothly again. Reboot your [...]
Router Firmware Updates
Updating your router's firmware (its operating system) on a regular basis is important for: better connections reliable security fixing bugs. That's why we push updates directly to your router. We test and verify any manufacturer updates before sending them to your router. Because Ziply Fiber [...]
How to Release & Renew Your IP Address
If you have a persistent internet issue that's not resolved by restarting your router, try releasing and renewing your IP address. On a Windows computer: Click Start > Run and type cmd in the Open field, then press Enter. (If prompted, select Run as administrator.) Type ipconfig /release [...]