All properly executed tax-related certificates and documentation should be provided to Ziply Fiber annually or when:
Submit completed forms by email to [email protected].
Note: With the exception of the Federal Universal Service Fund Form, which must be submitted annually, Ziply Fiber does not provide exemption forms. Please obtain an exemption certificate from the governmental body imposing the tax. Exemption forms must be provided to Ziply Fiber before any tax exemption is placed on an account.
2024 Ziply Fiber Universal Service Fund Certification
2023 Ziply Fiber Universal Service Fund Certification
Please contact your local taxing authority if you have questions about state and local tax exemption. For Federal Excise Tax Exemption questions, including eligibility, please contact the Internal Revenue Service.
Find bill payment remittance information below.
Access and Local Wholesale Customers (CABS and CABS/DPI)
Overnight Courier
Ziply Fiber
Fifth Third Bank
Wholesale Lockbox 639865
5050 Kingsley Drive
Cincinnati, OH 45227
Electronic Payments
Bank of America
ACH ABA/Routing #: 125000024
Bank Account #: 138110455307
Send any remittance instructions to: [email protected].
Mailed Payments
Ziply Fiber
PO Box 639865
Cincinnati, OH 45263-9865
Broadband Customers (DPI)
Overnight Courier
Ziply Fiber
Fifth Third Bank
Wholesale Lockbox 740416
5050 Kingsley Drive
Cincinnati, OH 45227
Electronic Payments
Bank of America
ABA/Routing #: 125000024
Bank Account #: 138110453312
Send any remittance instructions to: [email protected].
Mailed Payments
Ziply Fiber
PO Box 740416
Cincinnati, OH 45274-0416
Local (DPI) BANs
To submit claims for Local Services billing, please complete the claims template below. Claims will be acknowledged within 2 days of receipt and a resolution provided within 30 days. For general inquiries, such as bill copy requests or bill explanations, please contact Ziply Claims Department at 1-888-488-0062.
CABS BANs
To submit claims on CABS billing, please complete the claims template below.