Self-installation options allow select Ziply Fiber customers to skip the technician installation appointment and get online as soon as possible.
Who is eligible for self-installation?
Addresses that already have a Ziply Fiber ONT are eligible for self-installation. This means we can activate your service remotely, without sending a technician to your home, allowing you to complete your router setup.
When checking an address for Ziply Fiber service availability, you'll see self-installation listed as an option if the address qualifies for it.
So, if I see a Ziply Fiber ONT in my home, it means I’m eligible for self-installation?
Yes.
Wait, what's an ONT?
The Optical Network Terminal (ONT) connects your home to our fiber network. It looks like a white box and is typically attached to the outside of the home or inside a garage.
I don’t see self-installation as an option. How can I choose self-installation for my service?
Self-installation is only available at select locations. If your address is within one of these areas, you will be able to select the self-installation option at the installation step in our online cart.
Can I use my own WiFi router for self-installation?
Yes, you can use your own router. Our Ziply Fiber WiFi router is optimized for our network, but we’re all about choice and control. Read about the router specifications required for fiber internet.
What to plug into where
When you're ready to set up your router, you'll find a diagram and step-by-step instructions here.