Use this page if you have a device with connectivity issues.  If you have multiple devices with connection issues, click here.

Reboot device

If you haven’t powered off your device in a while, start by turning it off for about 30 seconds and turning it back on. Sometimes that’s all it takes to fix sluggish performance. 

Disconnect VPN

If your WiFi connection is routed through VPN, temporarily disconnect it. Observe the performance of your internet connection for a while without VPN. If your connection is better, the VPN software is likely the problem. 

Clear browser history

In the settings of your internet browser, find the option to clear your browser history, including cookies and cached websites. It’s a good idea to do this on a regular basis to keep your browsing experience running smoothly. 
If you’re not sure where to find your browser settings, a quick internet search should point you in the right direction. 

You should notice an immediate improvement in your internet performance after clearing the cache. 

Install updates

Find out if updates are available for the operating system on your device or any of its key applications. If so, installing the newest versions could immediately boost performance for your online activities. 

Consider upgrading to a new device 

If rebooting, clearing cache and installing updates don’t improve a device’s connectivity performance, it might be time to upgrade to a new device. Some older devices simply can’t keep up with faster network speeds. 

Still need help? Call 1.866.947.5995

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