If you have a device that’s dropping its online connection or running online activities more slowly than usual, try the troubleshooting tips on this page to fix the problem. If you have multiple devices with connection issues, click here.
Reboot device
If you haven’t powered off your device in a while, start by turning it off for about 30 seconds and turning it back on. Sometimes that’s all it takes to fix sluggish performance.
Disconnect VPN
If your WiFi connection is routed through VPN, temporarily disconnect it. Observe the performance of your internet connection for a while without VPN. If your connection is better, the VPN software is likely the problem.
Clear browser history
In the settings of your internet browser, find the option to clear your browser history, including cookies and cached websites. It’s a good idea to do this on a regular basis to keep your browsing experience running smoothly.
If you’re not sure where to find your browser settings, a quick internet search should point you in the right direction.
You should notice an immediate improvement in your internet performance after clearing the cache.
Install updates
Find out if updates are available for the operating system on your device or any of its key applications. If so, installing the newest versions could immediately boost performance for your online activities.
Check your computer’s system report for WiFi card data and confirm compatibility with current WiFi technology, WiFi 6 and higher.
Try an Ethernet connection
If your WiFi-connected laptop or gaming console has a slow online connection, try connecting it directly to your router with an Ethernet cable for a faster, more stable experience.
Consider upgrading to a new device
If rebooting, clearing cache and installing updates don’t improve a device’s connectivity performance, it might be time to upgrade to a new device. Some older devices simply can’t keep up with faster network speeds.