Installation & Setup

What to expect Day before: You'll receive a reminder text one day before the appointment. Day of: On the day of the appointment a technician will call on the way to your place, and again when they arrive. Be sure someone over the age of 18 is on the premises and can communicate [...]

If you’ve scheduled an installation, our technician will set up your Ziply Fiber router during the appointment. If you received a new or upgraded Ziply Fiber router, this page offers instructions for setting up your WiFi network and connecting devices to it. An instructional video is also [...]

Before changing the name and password for your home network, it’s a good idea to note all of the devices you want connected to WiFi (such as phones, computers, tablets, televisions, and any smart devices). After completing the following steps you’ll need to reconnect your devices using [...]

Router Firmware If you use Ziply Fiber equipment (modem, router, gateway)  your firmware is managed automatically by us. No need to download or monitor version updates. We handle everything for you. For equipment not provided by Ziply Fiber, be sure it’s running the latest firmware for [...]

Are you eligible for self-installation? Self-installation is quick, easy and doesn't require scheduling an appointment.  If your Ziply Fiber WiFi router is being shipped to your home:  Watch for an email with tracking information. Once you receive your WiFi router, click the [...]

If you’re switching from Ziply Fiber's NVG578 to a non-Ziply router, follow these steps to activate bridge mode on the NVG578.  Why activate bridge mode? Ziply Fiber’s NVG578 model combines both router and Optical Network Terminal (ONT) functionality. If changing to a non-Ziply [...]