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Internet

• Installation & Setup
  • Your Ziply Fiber Installation Appointment

    What to expect Day before: You'll receive a reminder text ...

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  • Router Setup & Connecting to WiFi

    If you’ve scheduled an installation, our technician will set up ...

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  • Changing WiFi Name & Password

    Before changing the name and password for your home network, ...

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  • Router Firmware & System Recommendations

    Router Firmware If you use Ziply Fiber equipment (modem, router, ...

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  • Self-installation

    Are you eligible for self-installation? Self-installation is quick, ...

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  • Switching from NVG578 to non-Ziply router

    If you’re switching from Ziply Fiber's NVG578 to a non-Ziply ...

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• Troubleshooting
  • Internet Outage Check

      Is there an outage in your area? If an internet outage has ...

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  • Slow or dropping connections – multiple devices

    Use this page if your internet starts slowing down or dropping ...

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  • Rebooting or resetting a router

    A router restart, also known as rebooting, is often the quickest and ...

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