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Installation & Setup


Your Ziply Fiber Installation Appointment

What to expect Day before: You'll receive a reminder text one day before the appointment. Day of: On the day of the appointment a technician will call on the way to your place, and again when they arrive. Be sure someone over the age of 18 is on the premises and can communicate [...]


Ziply Fiber Router Setup – Connect to WiFi

If you received a new or upgraded router,  this page offers instructions for setting up your internet services. If you’re a new customer with a scheduled installation, our technician will set up your Ziply Fiber router during the installation appointment. Set up your fiber internet [...]


Changing WiFi Name & Password

Before changing the name and password for your home network, it’s a good idea to note all of the devices you want connected to WiFi (such as phones, computers, tablets, televisions, and any smart devices). After completing the following steps you’ll need to reconnect your devices using [...]


Router Firmware & System Recommendations

Router Firmware If you use Ziply Fiber equipment (modem, router, gateway)  your firmware is managed automatically by us. No need to download or monitor version updates. We handle everything for you. For equipment not provided by Ziply Fiber, be sure it’s running the latest firmware for [...]


WiFi 7 connection

After a Ziply Fiber technician has installed your WiFi 7 router, use these steps to connect WiFi-enabled devices to your network. Connect a smartphone or tablet Locate the manufacturer’s QR code on the bottom of your WiFi 7 router. Using a phone or tablet with a camera that supports [...]


Self-installation

Are you eligible for self-installation? Self-installation is quick, easy and doesn't require scheduling an appointment.  When you sign up for self-installation, your service is activated at the end of the ordering process. If your Ziply Fiber WiFi router is being shipped to your home, watch [...]


Aginet HB810 router and app setup

Use this page for help setting up your HB810 TP-Link router, customizing your WiFi password, and testing your internet speed. You'll need: The Aginet app downloaded from your preferred app store and installed on your phone Your TP-Link ID (you can sign up here) HB810 router and power [...]


Switching from NVG578 to non-Ziply router

If you’re switching from Ziply Fiber's NVG578 to a non-Ziply router, follow these steps to activate bridge mode on the NVG578.  Why activate bridge mode? Ziply Fiber’s NVG578 model combines both router and Optical Network Terminal (ONT) functionality. If changing to a non-Ziply [...]


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