Installation and Setup Hub

Prepare for Your Installation Appointment

Fiber installation process There are two steps to delivering fiber to your home: Fiber is brought to your property line. Fiber is connected to your home. In many cases, your installation can be completed in a single visit. However, if fiber is brand new to your property, a second visit [...]

Restarting a Router

This quick video shows you just how easy it is to reboot your router for fixing a variety of internet issues. If there are no known outages in your area, restarting your router (also known as rebooting) is often the quickest and easiest way to resolve a variety of internet issues. If you have [...]

Set Up Ziply Fiber Router

If you received a new or upgraded router, this video and the links below offer instructions and equipment guides for setting up your internet or Fiber TV services. Set up your Fiber Internet Router After unpacking your installation kit, write down or take a picture of the WiFi Network Name [...]

System Recommendations for Fiber Internet

Whether you use Chrome, Firefox, Safari, or Edge to browse the internet, check that you’re using the most up-to-date version of your browser. To get the most from your fiber internet, your devices should meet the recommended specifications below. For Windows 64-bit Windows 10 Pro  [...]

Connecting to WiFi

You can connect any WiFi-capable device to your Ziply Fiber wireless network. Settings and menu options are different depending on a device’s make, model and operating system. Refer to manufacturers’ instructions for finding a wireless signal and connecting to it from your smartphone, computer, [...]

WiFi Performance Tips

Use these tips to get the most from your wireless network. Understand your equipment Keep devices current and secure Ziply Fiber equipment includes a combined modem and wireless router that connects smart devices like computers, tablets, watches and smartphones to the internet. We support [...]