Your Ziply Fiber Installation Appointment
What to expect Day before: You'll receive a reminder text one day before the appointment. Day of: On the day of the appointment a technician will call on the way to your place, and again when they arrive. Be sure someone over the age of 18 is on the premises and can communicate [...]
Router Setup & Connecting to WiFi
If you’ve scheduled an installation, our technician will set up your Ziply Fiber router during the appointment. If you received a new or upgraded Ziply Fiber router, this page offers instructions for setting up your WiFi network and connecting devices to it. An instructional video is also [...]
Router Firmware & System Recommendations
Router Firmware If you use Ziply Fiber equipment (modem, router, gateway) your firmware is managed automatically by us. No need to download or monitor version updates. We handle everything for you. For equipment not provided by Ziply Fiber, be sure it’s running the latest firmware for [...]
Changing WiFi Name & Password
Before changing the name and password for your home network, it’s a good idea to note all of the devices you want connected to WiFi (such as phones, computers, tablets, televisions, and any smart devices). After completing the following steps you’ll need to reconnect your devices using [...]
Self Installation Guide
Unpack your self installation equipment Your Ziply Fiber technician has connected fast fiber internet to your home. Now it’s time to finish your setup. In the green nylon Ziply Fiber bag you'll find: 1 WiFi router (if leased from Ziply Fiber) 1 Power Over Ethernet adapter (PoE) [...]
Switching from NVG578 to non-Ziply router
If you’re switching from Ziply Fiber's NVG578 to a non-Ziply router, follow these steps to activate bridge mode on the NVG578. Why activate bridge mode? Ziply Fiber’s NVG578 model combines both router and Optical Network Terminal (ONT) functionality. If changing to a non-Ziply [...]