If you find an unexpected charge on your bill, or if you don't see something you're expecting to see, please read the helpful explanations below.
|Charges for Unused Feature—Are you being charged for Three-Way Calling when you don't use it? You may be activating it by mistake. If you are using a cordless phone and immediately dial another number after hanging up, the switch may not have had time to register that you ended your first call and therefore interpreted your action as Three-Way Calling. Be sure to wait a few moments after hanging up before making another call.|
|Collect Call Charges Very High—Collect calls are not billed by your long distance company, but by other carriers, and most often from a pay telephone. Carriers determine their own rates, and Ziply Fiber is acting as the billing agency for the carrier. To dispute a collect call charge on your bill, contact the carrier at the phone number provided on your bill.|
|Last Payment Not Showing on Bill—Log in to the Enterprise Portal and click My Payments, then Payment History to see if your payment has been received. The most recent payment will be at the top of the list. If you receive a paper bill and do not see your last payment, it may have been received after your latest bill was mailed. To verify that a payment has been received, give us a call!|
|Total Amount Due Higher than Usual—Your bill may be higher than usual for any of the following reasons: