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Internet

• Installation and Setup
  • Change My WiFi Network Name and Password

    Get ready to change your password: Find your network name (or ...

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  • Set Up Ziply Fiber Equipment

    If you ordered new or upgraded services and are receiving an ...

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  • Restarting a Router or Set-Top Box

    The first step in troubleshooting internet or TV problems is usually ...

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  • Connect My VPN

    Your VPN is a virtual private network that adds a level of security ...

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  • Connect My Wireless Computer

    There are two ways to connect a computer to your high-speed internet ...

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  • Connect My Smartphone/Tablet

    Your in-home Ziply Fiber wireless network lets you connect your ...

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• Troubleshooting
  • Troubleshoot Internet Issues

    If you're having trouble connecting to the internet, try these tools ...

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  • Service Outages

    Are you having a service outage? Enter your billing telephone number* ...

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  • How to Release & Renew Your IP Address

    If you have a persistent internet issue that's not resolved by ...

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