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Master Password

Auto-Generate a Password 

You can let Ziply Password Manager auto-generate a password for you.

Your device Auto-generate a password
Computer
  1. Open Ziply Password Manager and enter your master password.
  2. Go to the account you would like to change the password, and click the edit button.
  3. Click on the dice icon. This takes you to the Password Generator.
  4. Drag the slider from side to side to select the amount of characters you want in your password.
  5. Check or uncheck the boxes to select the type of characters you want in your password. For example, lower case letters (abc), upper case letters (ABC), numbers, or special characters (+.-_).
  6. Click on Use this once you are satisfied with your newly generated password shown at the top.
  7. Click Save.
Android device
  1. Go to an entry and tap the pencil icon to edit.
  2. In the password field, tap the dice icon. This takes you to the Password Generator.
  3. Drag the slider from side to side to select the amount of characters you want in your password.
  4. Tap on the type of characters you want in your password. For example, lower case letters (abc), upper case letters (ABC), numbers, or special characters (+.-_).
  5. Tap the dice icon to change the variation.
  6. Tap the checkmark icon to save.
iOS device
  1. Go to an entry, and tap the edit button.
  2. Tap Generate.
  3. Drag the slider from side to side to select the amount of characters you want in your password.
  4. Toggle the buttons beneath the password to select the type of characters you want in your password. For example, lower case letters (abc), upper case letters (ABC), numbers, or special characters (+.-_).
  5. Tap the dice icon to generate a new password.
  6. When you are satisfied with the generated password, tap Done.

Edit an Auto-Generated Password on Your Mobile Device 

  1. In the app, go to the entry you want to edit.
  2. Tap Edit or the edit pencil icon to open the entry for modification.
  3. In the password field, tap the eye icon. This will let you see the current password for editing.
  4. Edit the password to what you desire, and tap the checkmark icon on an Android or Done on an iOS device.

Change Your Ziply Password Manager Master Password 

  1. Open the Ziply Password Manager app on any of your devices.
  2. Click Settings from the menu or "hamburger" icon menu, then Change Master Password.
  3. Type in your old master password.
  4. Type in a new master password.
  5. Confirm your new master password.
  6. Click Change.

Note:

  • Once you change your Master Password on one device, you must use the new password on all your synchronized devices.
  • If you previously created a QR recovery code in case you forget your master password, you must create a new QR recovery code for your new master password.

Recover Your Master Password 

To recover your master password you must have previously created a QR recovery code. We chose not to use security questions to let you recover your master password because someone could find the answers to your password reset questions online. Security questions reduce your level of security, so we don't use them in Ziply Password Manager.

Your device Recover your master password
Computer
  1. Open up Ziply Password Manager on your desktop computer.
  2. Click Forgot Master Password?
  3. Click Import image.
  4. Select the QR recovery code image file, and click Open. Your master password appears on the screen, and you can log in immediately.
  5. Tap Log in.
Mobile device
  1. Open up Ziply Password Manager.
  2. On the login screen, tap Forgot Master Password?
  3. Tap either Import Image or Scan Recovery Code.
  4. Select the image file or scan the image. Your master password appears on the screen, and you can log in immediately.
  5. Tap Login.
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