Use these instructions and system requirements to set up your Ziply Fiber SafeConnect account.
Set up Ziply Fiber SafeConnect
- Create an online account if you haven’t already: On the login page for the Ziply Fiber SafeConnect portal, log in or follow the steps for setting up a new user name (email) and password.
- Confirm your email: We’ll send an email to the email address you used to create your user name. To complete your account creation, open that email and click the link to confirm your email address.
- Install the app: Once you’ve created your SafeConnect account you can download and install the app.
For easy installation on all devices you want to protect in your SafeConnect account, send an installation link by email or text message.
For instructions on using the SafeConnect portal to manage your account, subscriptions and settings, go here.
System requirements
The ZiplyFiber SafeConnect app supports the following operating systems:
For Windows computers
- Windows 11
- Windows 10 version 21H2 with the latest updates installed (all 64-bit editions; 32-bit editions are not supported)
- Devices running the Windows on ARM64 operating system, although VPN functionality is currently not supported on ARM devices
For Mac computers
- macOS 15 (Sequoia)
- macOS 14 (Sonoma)
- macOS 13 (Ventura)
- macOS 12 (Monterey)
- Intel and Apple Silicon processors are both supported
For smartphones and tablets
- Android 10.0 or newer
- iOS 17.0 or newer