Fiber Network Expansion FAQ | Ziply Fiber

How we bring fiber to you 

We are actively under construction to deliver our fast and reliable fiber internet service to homes and businesses across the region. Here’s what to expect when you see us headed your way.


1.  Inspection & Field Surveys 
Before starting any construction, we’ll have survey crews on foot in the neighborhood. This is when we gather important information that shapes our construction plans going forward.

2.  Marking Utilities 
We’ll place markers and/or paint on the ground in our efforts to avoid other utility lines when digging is required. You’ll see these markers in yards and along roads and sidewalks.

3.  Construction Groundwork
Once we’ve safely marked your utilities, construction teams start the careful process of preparing the area for hanging fiber lines or burying them underground.

4.   Fiber Installation
After the area is fully prepped, we’ll start hanging cables above ground if there are utility poles available or pulling fiber through underground conduits. In some cases we may trim branches away from cable lines for safety reasons or to prevent cable damage.

The size of your neighborhood and local weather conditions are two of many factors that impact the amount of time this takes. We’ll do everything we can to minimize disruptions like temporary parking restrictions, and we’ll work hard to complete everything as quickly as possible.

5.  Cleaning and Patch Up
Before finishing, our crews will patch up any places impacted by construction. We’ll do our best to leave the area as clean as when we got there.

Fiber Construction Feedback
If you have feedback or concerns about fiber construction on your property, email us at [email protected].

6.  Home and Business Installations
After our new fiber network has been prepared for your area, residents and businesses can sign up for our fiber internet service. Next, we’ll schedule a date and time for fiber installation to get you all set up.

Check your address for fiber availability to get started.



Frequently Asked Questions


When we plan to add fiber to your specific location, you’ll receive multiple communications like door hangers and mailers.

  • Days before construction, crews will place door hangers on doors or porches to let you know that Ziply Fiber’s network will be in the area soon.
  • Later, as construction is finished, we’ll notify residents and businesses through mailers when fiber internet is available in their locations.
  • To stay up to date about construction activities near you and to sign up for e-mail updates, visit our New Fiber Construction page.

Flags and paint tell us where we need to work around utility lines so our construction crews can avoid damaging them with their equipment. These markers are vitally important to keep local services uninterrupted and to prevent injury from ruptured gas or electrical lines.   

Timelines vary based on a number of factors:

City planning and neighborhood layout

  • The easier it is to access utilities and property easements (these are right-of-way or shared access points in a neighborhood) the more efficiently we can complete each phase of construction. Complex street designs or limited access points can slow a crew’s progress.

Weather and unexpected natural obstacles

  • Rain and bad weather can stop or slow any kind of construction project. Fiber installation is no exception.

Local restrictions

  • Different areas have different allowances for construction hours. In some cases, we can work as long as there’s daylight. In other cases, we’re restricted to specific hours during the week. Regardless of the crew’s availability, we must comply with local ordinances.

These are where we place pedestals for equipment that supplies fiber service to several homes and businesses nearby. Weather permitting, we’ll install the pedestal very soon after crews dig the hole. In the meantime, it’s fenced in for your safety.

Construction crews may need to access easements on your property. Here are a few ways you can determine if you have an easement and how to find it.

  • Check the legal description of your property on the deed. If you don't have a copy of your property deed, you can reach out to your county clerk to order a copy.
  • Try reaching out to your utility company to ask if they have easement information for your property.
  • The zoning or mapping department is responsible for keeping records for your area and may be able to provide information about easements on your property.
  • You can also hire a title insurance company or private title searcher to provide a comprehensive report about easements.

Temporary parking restrictions allow crews to safely access and work in different construction areas. We realize this is an inconvenience, and we'll do our best to complete work as quickly as possible and remove No Parking zones from the neighborhood.

When work is happening near your house, it’s getting close! Service will be available for installation once a group of homes or businesses are collectively connected to the systems and we’ve completed testing. Ziply Fiber will attempt to contact you as soon as possible so you can schedule installation at your address.