Need to upgrade or change your Ziply Fiber services? Have to make a billing change? Want to edit your account profile? Start right here.
Log in to Enterprise Portal and click My Profile. In Ziply ID, Password & Email Notifications section you can:
| 1 |
Change your Ziply ID—Click Edit next to your Ziply ID. Enter an email address you already own, re-enter it, and click Save. |
| 2 |
Change your Ziply ID password—Click Change my password. Enter old password, enter new password, re-enter new password, and click Save. |
| 3 |
Add mobile phone number—Click Edit beneath Mobile Phone Number. Enter number and click Save. To update your mobile phone number, click Edit, enter new phone number and click Save. |
| 4 |
Link multiple accounts—Click Link Another Account, enter new account's 17-digit Ziply Fiber account number and 4-digit PIN. Click Link Account. Now you can pay bill and manage settings for linked account and your own. This does not combine billing. |
Log in to Enterprise Portal and click My Profile. In My Accounts section you can:
| 1 |
Change billing address—Click Edit next to Billing Address. Enter updated address and click Save. |
| 2 |
Enroll in paperless billing to receive your bill as a PDF file instead of a paper bill in the mail—Click checkbox next to Enroll in paperless statements. Change your mind? Click to deselect checkbox. |
| 3 |
Unlink a linked account—Click Unlink next to account you choose. |
Several other changes require you to call a Ziply Fiber customer service agent:
| 1 |
Change billing name—Call 1.866.947.5988 or chat with us by selecting Live Chat. |
| 2 |
Change primary username (your primary Ziply Fiber email address)—Call 1.866.947.5988 or 1.866.947.5995. |
| 3 |
Reset primary password—Call 1.866.947.5988 and confirm your identity with customer service agent. |
| 4 |
Add or cancel services—Call 1.866.947.5988, but please see our change service page for details. |
| 5 |
Move your service—See this page or call 1.866.947.5988 to find out if Ziply Fiber services are available at your new location. |
| 6 |
Temporary Hold/Vacation Service—You may be able to suspend your Ziply Fiber services for a period of time at a discounted rate. Call 1.866.947.5988 to see if you qualify. |
| 7 |
Cancel or reschedule appointment—Log in to Enterprise Portal and click Account Summary menu, or log in to MyZiply Mobile app and choose Help Center. Select your Trouble Ticket to cancel or reschedule. |