Manage Your Account

Make Account Changes

Log in to My Account to manage your Ziply Fiber account online. To log in, you’ll need a Ziply ID. See Create Your Ziply ID if you haven’t already set one up. Service changes For account security, the following services changes cannot be made online, but we’re here to help. [...]

Equipment Returns

If you're moving, upgrading equipment or canceling a service, use this page to return equipment to Ziply Fiber within 45 days of your service change to avoid unreturned equipment fees. Find your equipment using the tables below. If you don't see your equipment here, see Equipment Recycling [...]

Equipment Recycling and Disposal

If your equipment is listed in the tables below, it is yours to keep, recycle or properly dispose of according to your local waste management guidelines. See state recycling information below or contact your state or local environment agency. We're also happy to recycle it on your behalf. See [...]

Cancel Your Service

How do I cancel or close my Ziply Fiber account? We're sorry to hear that you want to cancel service. You cannot currently cancel on the website or through chat. Please call us at 1.866.699.4759, option 6. How much does it cost to cancel Ziply Fiber? There is no fee to cancel fiber service. Does [...]

Change Your Password

My Account Password Log in to My Account to manage your Ziply Fiber account online. To log in, you’ll need a Ziply ID. See Create Your Ziply ID if you haven’t already set one up. From the Home tab, in the Account section, click ACCOUNT & USER PROFILE. In the [...]

Create Your Ziply ID

Creating a Ziply ID allows you to log into My Account and manage your account online. Open the Register page and complete the registration fields. Review the TERMS AND CONDITIONS and check the box. Click NEXT. A security code is sent to your email. Enter the code and select [...]

Manage Orders and Service Tickets

Order tracking To view the status of a pending order, log in to My Account or open your Ziply Fiber app, where you'll find order tracking at the top of the Home tab. Order history To view a list of your service changes and tickets for service support, log in to My Account. Select [...]

Payment & Login Issues

Solve issues with online payments and your Ziply Fiber login ID. Online payment issues Autopay changes To set up, edit, or turn off autopay, see Autopay. Billing disputes Contact us directly to address payment or balance disputes and resolve account suspensions. Incomplete payment process Your [...]

Transfer Your Ziply Fiber Service

If you're moving, follow the steps below to transfer Ziply Fiber internet service to your new address. Check your new address to see if Ziply Fiber is available. If it is available, call us at 866.MYZIPLY with your account number handy to schedule the installation. Make sure you or [...]

Ziply Fiber App

You can access and manage your Ziply Fiber account from mobile devices and tablets using the Ziply Fiber mobile app.  Download the app for free.  Apple App Store Google Play After downloading the app, log in with your Ziply ID and password. If you don't have a Ziply ID, tap CREATE ZIPLY [...]