Elgin, meet gig-speed fiber internet

When we plan to add fiber to your specific location, you’ll receive multiple communications like door hangers and mailers.

• Days before construction, crews will place door hangers on doors or porches to let you know that Ziply Fiber’s network will be in the area soon.
• Later, as construction is finished, we’ll notify residents and businesses through mailers when fiber internet is available in their locations.
• To stay up to date about construction activities near you and to sign up for e-mail updates, visit our New Fiber Construction page.

Flags and paint tell us where we need to work around utility lines so our construction crews can avoid damaging them with their equipment. These markers are vitally important to keep local services uninterrupted and to prevent injury from ruptured gas or electrical lines.   

Timelines vary based on a number of factors:

City planning and neighborhood layout

• The easier it is to access utilities and property easements (these are right-of-way or shared access points in a neighborhood) the more efficiently we can complete each phase of construction. Complex street designs or limited access points can slow a crew’s progress.

Weather and unexpected natural obstacles

• Rain and bad weather can stop or slow any kind of construction project. Fiber installation is no exception.

Local restrictions

• Different areas have different allowances for construction hours. In some cases, we can work as long as there’s daylight. In other cases, we’re restricted to specific hours during the week. Regardless of the crew’s availability, we must comply with local ordinances.

These are where we place pedestals for equipment that supplies fiber service to several homes and businesses nearby. Weather permitting, we’ll install the pedestal very soon after crews dig the hole. In the meantime, it’s fenced in for your safety.

Construction crews may need to access easements on your property. Here are a few ways you can determine if you have an easement and how to find it.

• Check the legal description of your property on the deed. If you don't have a copy of your property deed, you can reach out to your county clerk to order a copy.
• Try reaching out to your utility company to ask if they have easement information for your property.
• The zoning or mapping department is responsible for keeping records for your area and may be able to provide information about easements on your property.
• You can also hire a title insurance company or private title searcher to provide a comprehensive report about easements.

Temporary parking restrictions allow crews to safely access and work in different construction areas. We realize this is an inconvenience, and we'll do our best to complete work as quickly as possible and remove No Parking zones from the neighborhood.

When work is happening near your house, it’s getting close! Service will be available for installation once a group of homes or businesses are collectively connected to the systems and we’ve completed testing. Ziply Fiber will attempt to contact you as soon as possible so you can schedule installation at your address.