Solve issues with online payments and your Ziply Fiber login ID.

Online payment issues

Autopay changes

To set up, edit, or turn off autopay, see Autopay.

Billing disputes

Contact us directly to address payment or balance disputes and resolve account suspensions.

Incomplete payment process

Your payment is not complete until you reach the confirmation page.

Follow these steps to verify if we’ve received a payment: 

  1. Log in to My Account with your Ziply ID and password. 
  2. Click Billing.
  3. Scroll to Recent transactions.

If a payment was processed, you'll see it at the top of the list. If it isn't there, it's safe to submit another payment. You won't be charged twice.

Insufficient funds

If a payment fails due to insufficient funds, we'll re-submit one additional time. If the payment fails again, your bill will not be paid and your bank may charge you a service fee.

Pay with a different credit card or bank account to keep your account current.

  1. Log in to My Account with your Ziply ID and password.
  2. Click Billing.
  3. Click MAKE A PAYMENT and follow the steps on the screen.

Past due account

Paying online or by phone is the fastest way to get your account up to date and prevent a service interruption.

Ziply ID login issues

For most issues preventing you from logging in to My Account, the swiftest resolution is to reset your password. On the login screen, click FORGOT PASSWORD and follow the steps to create a new password.

Still need help? Call 1.866.947.5988

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