Pay Your Bill

Log into My Account to manage your Ziply Fiber account online. To log in, you’ll need a Ziply ID. See Create Your Ziply ID if you haven’t already set one up.

Enrolling in paperless billing and autopay will save you $10/month. Making a one-time payment does not set up autopay or paperless billing.

Make a one-time payment

My Account

1. Log into My Account and click Billing.
2. Click MAKE A PAYMENT. If autopay is enabled, a message will load asking if you want to proceed. Click YES, PROCEED.
3. In the Total balance section, click the button next to Current balance due or Pay another amount.
4. Select a current payment method under Payment method. To add a new payment method, select New credit card/ debit card or New bank account.
5. Click PAY. A Payment successful message displays.

One-time payment link

If you've contacted us to make a payment, Ziply Fiber may send the primary account user a one-time payment link sent via text message.

The one-time payment link allows you make a payment without logging into My Account by entering your billing zip code, payment amount, and payment method.

One-time payment links become invalid if a new one is sent.

Set up autopay

To set up or manage autopay, see Autopay.

Set up paperless billing

To set up or manage paperless billing, see Paperless Billing.

Pay by phone

To pay by phone, call 1.866.947.5955.

• Have your 17-digit Ziply Fiber account number handy when you call
• Pay by checking account, debit card or major credit card (except American Express)
• A service fee applies

Pay in person

To pay in person, see Payment Kiosks.

Pay by mail

Send your payment and payment stub to:

Ziply Fiber
P.O. Box 740416
Cincinnati, OH 45274-0416

If you need to make an overnight payment, send to:

Ziply Fiber
Fifth Third Bank
Wholesale Lockbox 704416
5050 Kingsley Drive
Cincinnati, OH 45227

Pay by check or money order made out to Ziply Fiber

Payment is posted to your account after 5:30 p.m. on the day it is received

Billing inquiries

To speak to our billing department, contact us.

To make payment arrangements, call 1.888.488.0032.