Your TV’s Settings menu will include an option for switching the mode. The modes may include HDMI, HDMI 2, CABLE, AUX and others. Try each mode until you see live TV.
Please select an option before you continue.
Press the Volume button on your TV or its dedicated remote several times to increase the volume. If you still have no sound, press the Mute button to toggle muting on and off.
Please select an option before you continue.
While viewing live TV:
Please select an option before you continue.
You'll need to reboot your broadband home router or residential gateway before you reboot your set-top box (STB).
First, log in and let our Automated Troubleshooting tool reboot your Ziply Fiber equipment. If you can’t log in, reboot your broadband home router or residential gateway manually:
Second, reboot your main STB. Your main STB is typically your DVR. If you don't have a DVR, then it’s the set-top box that is (A) connected to your broadband home router or residential gateway, or (B) synced to your video access point.
It's easy to reboot:
Please select an option before you continue.
We can help you further troubleshoot and schedule a service appointment if needed.