Call blocking can be a helpful tool when it comes to unwanted spam or robocalls. However, when call blocking features erroneously block real telephone numbers or demonstrate caller ID authentication issues, it can be a nuisance.

If you know or believe a telephone number is being blocked in error due to our Robocall mitigation, or mistakenly being identified as Potential Spam on Caller ID, please contact us at 1-866-699-4759 and use the following menu steps for assistance:

  • Press 3 for existing customer
  • Enter Account BTN or Account number
  • Press 1 for home service or 2 for business service
  • Press 5 for technical support
  • Press 4 if you feel a call is being blocked due to our Robocall mitigation

Our team will work as quickly as possible to help address your issue.

Still need help? Call 1.866.699.4759

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