Account Management Resources

Make Account Changes

Need to upgrade or change your Ziply Fiber services? Have to make a billing change? Want to edit your account profile? Start right here. Ziply Fiber Service Changes  Change your account's billing name Upgrade or change your Ziply Fiber services Move services to your new home [...]

How to Change Your Passwords

You have different passwords to keep your Ziply Fiber services secure. Which one do you want to change? Your Ziply ID Password is for paying your bill and logging in to My Account. Read how to change your Ziply ID password. Your Voicemail Password is for accessing your voicemail. Read how [...]

How to Return Equipment

Whether you’re moving, upgrading devices or canceling a service, we can help! If you have Ziply Fiber equipment that needs to be returned, please follow the steps below. Return your equipment within 45 days to avoid incurring fees for unreturned equipment. Note – if you have purchased [...]

Cancel My Service

We're sorry to hear you want to cancel your Ziply service. You can’t currently make changes to your service on our website. Instead, please call and let dedicated agents help you figure out the best option. (866) 699-4759, option [...]

Create My Ziply ID

Watch a quick video for instructions about setting up a Ziply ID to manage your account online or with the myZiply mobile app. Pay your bill, enroll in autopay and paperless billing, check order status, and more... To get started, play this video or follow the instructions below. [...]

Help With Account Issues

Check this page for solutions to issues with online payments and your Ziply ID. Online Payment Issues I lost internet access while making a payment Don't worry. Your payment is not complete until you reach the confirmation page. If you lose access during your payment, click My Payments > Payment [...]

Check Order Status

There are two places in My Account to view an order.  You can click on Order Status in the Need Help section.    Or, click on Order Status in the Tool Box.    After you enter your information into the Order Status form an order confirmation box, like the one below, will [...]

Check Trouble Ticket Status

Once you've opened a trouble ticket you can track it online with any of these options: On our website: From the top menu on any page of this website, click Support (next to Shop and My Account). Select Trouble Ticket Status. Help Center: Click Ticket Status at the top of any Help [...]

myZiply App

You can access and manage your Ziply Fiber account from your mobile devices using the myZiply mobile app.  Download the app for free.  Log in to myZiply with your Ziply ID and password. If you don't have a Ziply ID, tap Create one! at the bottom of the log in screen. For more help, [...]

How to transfer Ziply Fiber service

Follow these steps to transfer your service. Check that your new address is in the Ziply Fiber network.  If Ziply Fiber is available at your new address, call us at 866.MYZIPLY to schedule the installation. On your scheduled installation date, a technician will turn on [...]