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Support Wizard

It’s important to reboot your broadband home router or residential gateway before you reboot your Set-Top Box (STB).

Rebooting your equipment can solve many service problems.

First, reboot your broadband home router or residential gateway manually:

  • Unplug the device
  • Wait 30 seconds
  • Plug it back in
  • Give it a few minutes to power up fully
Second, reboot your main STB. Your main STB is your DVR. If you don't have a DVR, then it's the STB that is (A) connected to your broadband home router or residential gateway, or (B) synced to your video access point.

Here’s how easy it is to reboot:
  • If your Set-Top Box has a Power button, hold it in for 15 seconds.
  • If there is no Power button, unplug the power cord from the unit for 30 seconds, and then plug it back in.

Is the Set-Top Box working properly now?

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