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Support Wizard
If your TV is not getting a signal, we can troubleshoot that.
Please select an option before you continue.
Check the cable connections for all your Set-Top Boxes (STBs) and reboot all your equipment.
First, remove and securely reattach the coax cable at both ends, the set-top-box (STB) and the wall. Do this for each STB.
Second, log in and let our Automated Troubleshooting tool reboot your Ziply Fiber or Frontier equipment. If you can't log in, reboot your broadband home router or residential gateway manually. Then reboot all your STBs:
- Unplug the device
- Wait 30 seconds
- Plug it back in
- Give it a few minutes to fully power up
Please select an option before you continue.
Check the cable connections for your Set-Top Box (STB) and reboot your equipment.
First, remove and securely reattach the coax cable at both ends, the STB and the wall.
Second, log in and let our Automated Troubleshooting tool reboot your Ziply Fiber or Frontier equipment. If you can't log in, reboot your broadband home router or residential gateway, and then your STB manually:
- Unplug the device
- Wait 30 seconds
- Plug it back in
- Give it a few minutes to fully power up
Please select an option before you continue.
Let's find out if the problem is with the Set-Top Box (STB) or the wiring.
Take the STB that is not sending a signal to your TV, and set it up in another room in your house. Hook it up in place of another STB that’s working fine.
Please select an option before you continue.
Your troubleshooting results tell us that the wiring inside your home is causing the problem.
You may contact us for a service appointment, but please be aware that there may be a charge. Call us at 1.866.947.5995 to find out.
If you prefer, you may choose to hire an electrician instead.
Please select an option before you continue.
We're glad the Support Wizard was able to help you resolve this issue.
Please contact Ziply Fiber Technical Support.
We can help you further troubleshoot and schedule a service appointment if needed.