Support Wizard

Check the cable connections for all your Set-Top Boxes (STBs) and reboot all your equipment.

First, remove and securely reattach the coax cable at both ends: the STB and the wall. Do this for each STB.

Second, log in and let our Automated Troubleshooting tool reboot your broadband home router or residential gateway manually. Then reboot all the STBs:

• Unplug the device
• Wait 30 seconds
• Plug it back in
• Give it a few minutes to fully power up

Check the cable connections for your Set-Top Box (STB) and reboot your equipment.

First, remove and securely reattach the coax cable at both ends: the STB and the wall.

Second, log in

and let our Automated Troubleshooting tool reboot your Ziply Fiber equipment. If you can't log in, reboot your broadband home router or residential gateway, and then your STB manually:

• Unplug the device
• Wait 30 seconds
• Plug it back in
• Give it a few minutes to fully power up

Let's find out if the problem is with the Set-Top Box (STB) or the wiring.

Take the STB with the pixelation problem, and set it up in another room in your house. Hook it up in place of another STB that’s working fine.

Since your Set-Top Box (STB) can work in another room, let's test the wiring.

Take an STB that’s working well (not the original one), and hook it up in the location where you’re seeing pixelation.

Your troubleshooting results tell us that the Set-Top Box (STB) is the reason for the pixelation.

Please contact us so we can replace your Set-Top Box and fix the problem.

Your troubleshooting results tell us that the wiring inside your home is causing the pixelation.

You may contact us for a service appointment, but please be aware that there may be a charge. Call us at 1.866.947.5995 to find out.

If you prefer, you may choose to hire an electrician instead.

We're glad the Support Wizard was able to help you resolve this issue.

Please contact Ziply Fiber Technical Support.

We can help you further troubleshoot the problem and schedule a service appointment if needed.