Select the channel and try to view it.
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Please contact us to find out how you can add the channel to your service.
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You’ll need to do this for all your set-top boxes (STBs).
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Do this for the set-top box (STB) that isn’t giving you access to the channel.
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Take the STB that won’t show the channel and set it up in another room in your house. Hook it up in place of another STB that's showing the channel you want.
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Take an STB that can view the channel you want (not the original one) and hook it up in the room where you can’t see the channel.
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Please contact us.
We can arrange to replace your set-top Box.
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You may contact us for a service appointment, but please be aware that there may be a charge. Call us at 1.866.947.5995 to find out.
If you prefer, you may choose to hire an electrician instead.
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We can help you further troubleshoot the problem and schedule a service appointment if needed.