Since Alexa doesn’t respond to your commands, let’s make sure your wireless internet connection is working.
Using your wireless laptop, smartphone or tablet, check that you’re connected to the wireless network in your home. Try to visit any website on your device.
Please select an option before you continue.
Please select an option before you continue.
Complete the support wizard for problems connecting to internet through my wireless network. When your wireless connection is restored, try using Alexa again.
If Alexa still doesn't work, come back to this support wizard.
Please select an option before you continue.
Please select an option before you continue.
We can help you further troubleshoot and schedule a service appointment if needed.