The Ziply Fiber tech just left, and your fiber internet is up and running. Congrats! But between the router blinking in the corner and settling into life with fiber internet, there are a few quick steps worth taking care of. The best news? They take just a couple of minutes to set up.
Download the Aginet app
Most Ziply Fiber customers choose to have one of our technicians set up and connect the router on-site during installation—so if that’s you, you’re all set and can skip ahead. But if you want to install your own router, you’ll need the Aginet app to get connected—it’s what pairs with your router to get your network up and running.
To get the app, just search Aginet
in the App Store (iOS) or Google Play (Android) and install it on your phone. From there, the app will walk you through creating your network and connecting your router.
Get to know your router
If our team installed a WiFi 7 router, it’s already broadcasting your network—but it helps to know your way around it. Things like your new network name and password, checking signal lights and getting the most out of WiFi 7’s speed and range are all covered in our new video, which walks through the set up process step by step. While it won’t be as much fun as streaming your favorite Netflix show, it’s worth a quick watch, especially if this is your first time on WiFi 7.
Set up your online account
Next, get access to My Account, which is basically your home base for everything Ziply Fiber. This is where you’ll pay bills, upgrade your speed, troubleshoot service and manage your profile—all without picking up the phone.
- Go to the My Account Registration page or click Log In at the top of ziplyfiber.com and select Create Ziply Fiber ID.
- Fill out the registration form and agree to the terms.
- Enter the security code sent to your email.
- Enter your billing account number, PIN and billing zip code (all located on your statement).
Once that’s done, you’re set. Log in anytime from a browser or through the Ziply Fiber app, available for iOS and Android.
A quick note if you’re a brand-new customer: If your service was just installed, My Account might show an activation in progress
message in for a short time while everything syncs up. That resolves on its own—no need to reset anything.
Lose the paper, save money
While you’re in My Account, it’s a good time to turn on paperless billing. It’s one less thing in your mailbox; it’s easier to track down old bills when you need them, and pairing it with autopay can save you money each month.
- Log in to My Account or the Ziply Fiber app.
- Click Billing
- In the Total Balance section, click Turn On under Paperless Billing.
That’s it—future bills will now land in your inbox instead of your mailbox.
Take a lap around the app
If you haven’t already, download the Ziply Fiber app. It puts your account, your bill and your service status in your pocket, which is handy for checking your balance, viewing recent transactions or updating how you get notified about your account...speaking of which.
Dial in your notification preferences
While you're in My Account or the app, take a second to choose how you want to hear from us. Important emails about your account and service are always on, so you won't miss what matters. Under Account Preferences, you can also opt in to text updates.
Add a layer of protection with SafeConnect
If online safety is on your mind—especially with kids or a houseful of connected devices—check out Ziply Fiber SafeConnect. It’s an add-on that covers up to 10 devices with antivirus protection, password vault, identity monitoring and parental controls like screen time limits and content filtering. It runs quietly in the background and won’t slow down your connection. You can add it to your account by giving us a call.
Know your account basics
A couple of housekeeping items worth bookmarking, even if you don’t need them today:
- Changing your password: You can update your My Account or app password anytime from the Home tab.
- Moving soon? If you relocate within our service area, you can transfer your Ziply Fiber service to your new address—just check availability in your new area first.
- Referring friends: Love your new, fast, reliable internet? Share your referral link from My Account. When a friend signs up and gets installed, you can both earn an account credit. Details and current terms can be found on our referrals page.
Questions along the way?
That’s really it. Router humming, account set up, paperless billing on—you’re fully moved in. If something doesn’t go according to plan our Help Center has answers for just about everything, and a real person is always just a call or chat away.
Welcome to the Ziply Fiber family. It’s good to have you.
