Installation and Setup

Restarting a Router

If there are no known outages in your area, restarting your router (also known as rebooting) is often the quickest and easiest way to resolve a variety of internet issues. If you have Fiber TV, go here for instructions on rebooting your television set-top-box. Restart your router or modem [...]

Set Up Ziply Fiber Equipment

If you received a new or upgraded router, this video and the links below offer instructions and equipment guides for setting up your internet or Fiber TV services. Set up your Fiber Internet Router After unpacking your installation kit, write down or take a picture of the WiFi Network Name [...]

System Recommendations for Fiber Internet

Whether you use Chrome, Firefox, Safari, or Edge to browse the internet, check that you’re using the most up-to-date version of your browser. To get the most from your fiber internet, your devices should meet the recommended specifications below. For Windows 64-bit Windows 10 Pro  [...]

Connecting to WiFi

Your Ziply Fiber wireless network lets you connect any WiFi capable device (smartphones, computers, tablets, gaming consoles, and more) from anywhere in your home. The exact instructions for finding and connecting to a wireless signal depend on the device. For most devices, you'll start by [...]

WiFi Performance Tips

Use these tips to get the most from your wireless network. Understand your equipment Keep devices current and secure Ziply Fiber equipment includes a combined modem and wireless router that connects smart devices like computers, tablets, watches and smartphones to the internet. We support [...]

Three Levels of Ethernet Service

Ziply Fiber provides enterprise customers with an ethernet portal free of charge.  The ethernet portal provides all necessary performance data required to optimize and manage your network. The portal dashboard provides bandwidth usage and availability, with a 15-minute delay. It also provides [...]