Fiber TV

Fiber TV Channel, Installation, and User Guides

Here's where you can find downloadable channel lineups and equipment guides for your Fiber TV package.  Channel availability is based on market. Not all channels are available in all markets. Use your on-screen Interactive Media Guide (IMG) to search for programming by day and time, [...]

My Set-Top Box

Your Fiber TV equipment includes (1) a DVR Set-Top Box (Digital Video Recorder) or a Non-DVR Set-Top Box, and (2) a remote control. Problems? See our TV Support Wizards. Need to Activate your Fiber TV Set-Top Box?   Problems? See our TV Support Wizards. Need to Activate your Fiber TV [...]

Activate My Fiber TV Set-Top Box

Activating your Set-Top Box (STB) is easy. The steps are the same in all of the following scenarios: Upgrading to a new Ziply Fiber service Adding a new STB to another TV Installing it yourself Having a Ziply Fiber technician install it for you Here's how to activate your Fiber [...]

Troubleshooting Fiber TV

Having a Fiber TV issue? Try these tips for solving other problems: Press Menu on the remote and scroll down to Help. Also check out Channel 131 to see what's new. Restart Fiber TV equipment to fix connectivity and image issues Can't watch special programs or sporting events [...]

My Fiber TV Remote Control

Your remote control gives you the power to do everything from change channels to set all kinds of preferences. Check below to get the most out of your Fiber TV experience.  Download the user guide Program your remote Set up a favorites list and change the language Turn on [...]

Accessible Fiber TV

Your Fiber TV service offers accessibility solutions for customers with disabilities. Here are the instructions for turning on Audible Navigation, Descriptive Video Service, and Closed Captioning using your Fiber remote control. Enable Audible Navigation [...]

Order a New Fiber TV Remote Control

To order a replacement or an additional remote for Fiber TV, contact Customer Service. A Technical Support Agent will determine whether your remote needs to be replaced. There is no charge if the agent determines you're eligible for a free replacement. Requests for additional remotes [...]

Fiber TV Frequently Asked Questions

Click questions below for answers about Fiber TV and streaming alternatives.   Where do I go for Fiber TV help and instructions? Navigate to Help on your TV or get instructions and how-to guides by visiting the Ziply Fiber Help Center for Fiber TV. What channels do I have with [...]