To order a replacement or an additional remote for Fiber TV, contact Customer Service.

  • A Technical Support Agent will determine whether your remote needs to be replaced. There is no charge if the agent determines you're eligible for a free replacement.
  • Requests for additional remotes beyond the one that comes with the DVR/Set Top Box (STB) are available for a one-time charge.
  • For Fiber TV, we also offer a big button remote control option for an additional one-time charge.
Still need help? Call 1.866.699.4759 or Live Chat

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