To order a replacement or an additional remote for Fiber TV, contact Customer Service.
- A Technical Support Agent will determine whether your remote needs to be replaced. There is no charge if the agent determines you're eligible for a free replacement.
- Requests for additional remotes beyond the one that comes with the DVR/Set Top Box (STB) are available for a one-time charge.
- For Fiber TV, we also offer a big button remote control option for an additional one-time charge.