Having a Fiber TV issue? Go straight to our Automated Troubleshooting tool and log in with your Ziply ID if prompted. You can easily resolve many common issues, such as missing channels or pixelation.
If automated troubleshooting does not fix the issue, here are some tips for solving other problems:
- Press Menu on the remote and scroll down to Help. Also check out Channel 131 to see what's new.
- Restart or reboot your Fiber TV equipment
- Pixelated or tiled TV image
- Can't watch special programs or sporting events
- Remote control not working
- On-screen channel guide missing
For more help, we're here to support you 7 days a week, 365 days a year. Call our Ziply Fiber Technical Support team at 1.866.947.5995.