Your Fiber TV service offers accessibility solutions for customers with disabilities. Here are the instructions for turning on Audible Navigation, Descriptive Video Service, and Closed Captioning using your Fiber remote control.

Enable Audible Navigation

This feature allows you to navigate through the system using voice prompts. The talking guide is available in English and Spanish.
  1. Select Menu button
  2. Press up arrow to select Settings
  3. Press right arrow three times to select System
  4. Press down arrow twice to select Accessibility
  5. Press right arrow to select Audible Navigation
  6. Press down arrow to select On
  7. Press OK button to save
  8. Press Exit button

To turn voice navigation off, follow same steps above.

Enable Descriptive Video Service

This feature provides a narrative during your show's key visual elements. Narration incorporates natural pauses during program dialogue for a rich, entertainment experience. It may not be available for all channels.
  1. Press Menu
  2. Arrow Up to select Settings
  3. Press OK — You are now at the System Menu
  4. Arrow Right to Accessibility
  5. Arrow Right to Closed Captions
  6. Arrow Down to DVS
  7. Press OK
  8. Down Arrow to On
  9. Press OK
  10. Press Exit to return to viewing TV
Enable or disable Closed Captioning

This feature subtitles the audio portion of a video program providing on-screen text for dialogue, narration and sound effects.
  1. Press the * (asterisk) button
The Closed Captioning icon is present on programming when captions are available.

If you have any questions about Ziply Fiber's accessibility solutions for customers with disabilities you may reach out to us at 888-488-0054.

Still need help? Call 1.866.947.5995

Recommended Articles

Fiber TV Channel, Installation, and User Guides

Here's where you can find downloadable channel lineups and equipment guides for your Fiber TV package.  Channel availability is based on market. Not all channels are available ...

Read the Article
My Fiber TV Remote Control

Your remote control gives you the power to do everything from change channels to set all kinds of preferences. Check below to get the most out of your Fiber TV experience. ...

Read the Article
My Set-Top Box

Your Fiber TV equipment includes (1) a DVR Set-Top Box (Digital Video Recorder) or a Non-DVR Set-Top Box, and (2) a remote control. Problems? See our TV Support Wizards. Need to Activate ...

Read the Article