Internet Troubleshooting Resources

Internet Outage and Connectivity Issues

Is there an outage in your area? If your internet is completely down, service may be out in your area.  Before running diagnostics or rebooting your equipment, find out if Ziply Fiber is working on a known outage. In the space below enter the first ten digits of your Ziply Fiber account [...]

Automated Troubleshooting

Use the automated troubleshooting tool if you're having trouble with your fiber or DSL internet connection, TV signal, or phone service. This tool has no effect on your billing, your channel lineups, or your recorded programs. It's quick, safe, and effective. How it works: The tool checks to [...]

How to Improve Your Internet Speed

Is your internet acting sluggish? Follow these steps to troubleshoot the problem, and improve your internet [...]

Router Firmware Updates

Updating your router's firmware (its operating system) on a regular basis is important for: better connections reliable security fixing bugs. That's why we push updates directly to your router. We test and verify any manufacturer updates before sending them to your router. Because Ziply Fiber [...]

How to Release & Renew Your IP Address

If you have a persistent internet issue that's not resolved by restarting your router, try releasing and renewing your IP address. On a Windows computer: Click Start > Run and type cmd in the Open field, then press Enter. (If prompted, select Run as administrator.) Type ipconfig /release [...]

Transition to new Ziply Fiber IP blocks

As part of the transition from Frontier Communications to Ziply Fiber, it will be necessary to transition current IP address blocks to new Ziply Fiber IP address blocks. This change is required to ensure continued service. How does this impact your internet service? Unfortunately, failure to [...]