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Troubleshooting


Internet Connectivity Troubleshooting

  Is there an outage in your area? If your internet is completely down, service may be out in your area.  Before running diagnostics or rebooting your equipment, find out if Ziply Fiber is working on a known outage. Enter the first ten digits of your Ziply Fiber account number and [...]


Slow or dropping connections – multiple devices

Use this page if your internet starts slowing down or dropping connections across multiple devices. If you’re having trouble with a single device, click here. Reboot router If multiple WiFi-connected devices are running slowly or losing signal, try rebooting your router. Simply power it [...]


Router Firmware Updates

Updating your router's firmware (its operating system) on a regular basis is important for: better connections reliable security fixing bugs. That's why we push updates directly to your router. We test and verify any manufacturer updates before sending them to your router. Because Ziply Fiber [...]


How to Release & Renew Your IP Address

If you have a persistent internet issue that's not resolved by restarting your router, try releasing and renewing your IP address. On a Windows computer: Click Start > Run and type cmd in the Open field, then press Enter. (If prompted, select Run as administrator.) Type ipconfig /release [...]


Slow or dropping connections - single device

Use this page if you have a device with connectivity issues.  If you have multiple devices with connection issues, click here. Reboot device If you haven’t powered off your device in a while, start by turning it off for about 30 seconds and turning it back on. Sometimes that’s all [...]


No wired internet

Use this page if your computer is directly wired to your router but still unable to access the internet.  Verify connectivity of other devices  If other devices are connected to your WiFi, there might be an issue with the ethernet port connecting your computer. Try switching the ethernet [...]