Internet Troubleshooting Resources

Internet Outage and Connectivity

  Connection issues? Reboot for fast resolution. If internet is slow, offline, or pixelated across multiple devices, try rebooting your WiFi router. Unplug the router for about 30 seconds and plug it back in. This simple step fixes a variety of internet connectivity issues. For more [...]

How to Improve Your Internet Speed

Is your internet acting sluggish? Follow these steps to troubleshoot the problem, and improve your internet [...]

Router Firmware Updates

Updating your router's firmware (its operating system) on a regular basis is important for: better connections reliable security fixing bugs. That's why we push updates directly to your router. We test and verify any manufacturer updates before sending them to your router. Because Ziply Fiber [...]

How to Release & Renew Your IP Address

If you have a persistent internet issue that's not resolved by restarting your router, try releasing and renewing your IP address. On a Windows computer: Click Start > Run and type cmd in the Open field, then press Enter. (If prompted, select Run as administrator.) Type ipconfig /release [...]

Transition to new Ziply Fiber IP blocks

As part of the transition from Frontier Communications to Ziply Fiber, it will be necessary to transition current IP address blocks to new Ziply Fiber IP address blocks. This change is required to ensure continued service. How does this impact your internet service? Unfortunately, failure to [...]