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Internet Troubleshooting


Troubleshoot Internet Issues

If you're having trouble connecting to the internet, try these tools and tips. Should you reboot? If you have no connection, check to see if there is a service outage in your area before you reboot your equipment. Enter your billing telephone number* below. Billing Telephone Number* [...]


Automated Troubleshooting

Automated Troubleshooting is available to Fiber Internet and DSL Internet customers. Use it if you're having trouble with your internet connection, TV signal, or phone service. How it works: The tool checks to ensure all your services are being provided to you as expected. If any [...]


How to Find Your Forgotten Wi-Fi Password

If you've never changed your wireless home network password, you can find the original network name and password on a sticker on your broadband home router, residential gateway or modem. Windows Computer Users To find your forgotten WiFi password, follow these steps on a Windows computer that's [...]


Service Outages

Service Status Update: Northwest Wind & Fire (Sept. 2020) As dangerous weather events impact many in our region, the Ziply Fiber team is diligently working around the clock to respond to those affected. We ask for your patience and understanding as we work in coordination with: Local [...]


Router Firmware Updates

Updating your router's firmware (its operating system) on a regular basis is important for: better connections reliable security fixing bugs. That's why we push updates directly to your router. We test and verify any manufacturer updates before sending them to your router. Because Ziply Fiber [...]


How to Improve Your Internet Speed

Are you experiencing slower than usual internet response times? Here are several tips to help improve your speed. Following these steps in order can help you identify the [...]


How to Release & Renew Your IP Address

To fix an Internet connection problem that was not resolved by restarting your router, try releasing and renewing your IP address. Before you begin: If you have no connection, check to see if there is a service outage in your area. Enter your billing telephone number* below. Billing Telephone [...]