How to Improve Your Internet Speed

Is it one site or every site?

• If you're seeing slow speeds on a particular website, try visiting two or three other sites and clicking different links.
• If the other pages seem fine, there may be a temporary problem with the site that's being slow for you.
• Try the site at another time to see if it's faster.
• If every website is slow, go to step 3.

Who else is using your home network?

• If there are a lot of wireless devices sharing your home network, your family's activity may cause your connection to slow down.
• Find out if someone is:
  • Streaming media
  • Downloading large files
  • Online gaming
  • Broadcasting live video
• If your family always has a lot of traffic, think about getting an update to your modem or an upgrade your Fiber Internet Speed.
• If no one else is tying up your network, go to step 4.

Is the problem on one device, or all devices in your home?

• Test some other devices on your home network.
• Is another computer faster? Is your mobile device running OK?
• If all devices are slow, you may have a network issue. Skip to step 7 to reboot your equipment.
• If only one device is slow, the problem is with that device. Go to step 5.

Is your device configured properly?

Is background activity slowing you down?

• If you use a file-syncing service like Google Drive or Microsoft OneDrive, they might be moving data in the background. Quit or pause those services when you need more speed.
• Is your device getting an automatic software update? Schedule updates to happen when you’re not using your device.
• Clear your cache to help with site loading times.
• If your speed is still slow, go to step 7.

Reboot your Router or Modem

• It's easy to reboot your router or modem, and it can fix a number of problems. See detailed instructions.
• Re-test your Internet speed a few minutes after the reboot is complete.
• If your speed is still slow, go to step 8.