Is your internet acting sluggish? Follow these steps to troubleshoot the problem, and improve your internet speeds.
How to Improve Your Internet Speed:
Is it one site or every site?
- If you're seeing slow speeds on a particular website, try visiting two or three other sites and clicking different links.
- If the other pages seem fine, there may be a temporary problem with the site that's being slow for you.
- Try the site at another time to see if it's faster.
- If every website is slow, go to step 3.

Who else is using your home network?
- If there are a lot of wireless devices sharing your home network, your family's activity may cause your connection to slow down.
- Find out if someone is:
- Streaming media
- Downloading large files
- Online gaming
- Broadcasting live video
- If your family always has a lot of traffic, think about getting an update to your modem or an upgrade your Fiber Internet Speed.
- If no one else is tying up your network, go to step 4.

Is the problem on one device, or all devices in your home?
- Test some other devices on your home network.
- Is another computer faster? Is your mobile device running OK?
- If all devices are slow, you may have a network issue. Skip to step 7 to reboot your equipment.
- If only one device is slow, the problem is with that device. Go to step 5.

Is your device configured properly?
- Try clearing your web browser's cache in the settings and preferences..
- Disable unused add-ons to your browser.
- Update your browser to the latest version (it's free).
- If you haven't rebooted your computer or mobile device in weeks, taking a moment to do that could help a lot.
- If your device is using an older version of Windows or another older operating system, consider upgrading.

Is background activity slowing you down?
- If you use a file-syncing service like Google Drive or Microsoft OneDrive, they might be moving data in the background. Quit or pause those services when you need more speed.
- Is your device getting an automatic software update? Schedule updates to happen when you’re not using your device.
- Clear your cache to help with site loading times.
- If your speed is still slow, go to step 7.

Reboot your Router or Modem
- It's easy to reboot your router or modem, and it can fix a number of problems. See detailed instructions.
- Re-test your Internet speed a few minutes after the reboot is complete.
- If your speed is still slow, go to step 8.

Contact us for technical assistance
If none of these tips has solved the problem, we're here to help. Please call 1.866.947.5995, or go to our Contact Us page to schedule a call or chat live with a representative.

1
Is it one site or every site?
- If you're seeing slow speeds on a particular website, try visiting two or three other sites and clicking different links.
- If the other pages seem fine, there may be a temporary problem with the site that's being slow for you.
- Try the site at another time to see if it's faster.
- If every website is slow, go to step 3.

2
Who else is using your home network?
- If there are a lot of wireless devices sharing your home network, your family's activity may cause your connection to slow down.
- Find out if someone is:
- Streaming media
- Downloading large files
- Online gaming
- Broadcasting live video
- If your family always has a lot of traffic, think about getting an update to your modem or an upgrade your Fiber Internet Speed.
- If no one else is tying up your network, go to step 4.

3
Is the problem on one device, or all devices in your home?
- Test some other devices on your home network.
- Is another computer faster? Is your mobile device running OK?
- If all devices are slow, you may have a network issue. Skip to step 7 to reboot your equipment.
- If only one device is slow, the problem is with that device. Go to step 5.

4
Is your device configured properly?
- Try clearing your web browser's cache in the settings and preferences..
- Disable unused add-ons to your browser.
- Update your browser to the latest version (it's free).
- If you haven't rebooted your computer or mobile device in weeks, taking a moment to do that could help a lot.
- If your device is using an older version of Windows or another older operating system, consider upgrading.

5
Is background activity slowing you down?
- If you use a file-syncing service like Google Drive or Microsoft OneDrive, they might be moving data in the background. Quit or pause those services when you need more speed.
- Is your device getting an automatic software update? Schedule updates to happen when you’re not using your device.
- Clear your cache to help with site loading times.
- If your speed is still slow, go to step 7.

6
Reboot your Router or Modem
- It's easy to reboot your router or modem, and it can fix a number of problems. See detailed instructions.
- Re-test your Internet speed a few minutes after the reboot is complete.
- If your speed is still slow, go to step 8.

7
Contact us for technical assistance
If none of these tips has solved the problem, we're here to help. Please call 1.866.947.5995, or go to our Contact Us page to schedule a call or chat live with a representative.
