If there's a known outage in your area rest assured we’re working on a solution.
If you have internet access, but it's not performing as expected, learn how to troubleshoot connectivity issues on a single device or multiple devices.
These steps can help to troubleshoot a variety of internet connection issues.
- Check your internet cables: Verify that all cables are securely connected to your router and in good shape. Loose or damaged cables can disrupt your internet connection.
- Restart your router: Find complete steps here. If you've already restarted your router and still have no internet connection, contact our Technical Support team at the number below.
- Release your IP address: On the home tab of the Ziply Fiber app you can reset your internet IP address in the Quick Fix Toolkit.
Read our blog post about common reasons for internet outages.
When the power goes out
Power outages don't have to take down your internet. A battery backup can keep your Ziply Fiber equipment online even when the lights are out.
Shop for options based on your ONT model.
Learn more
In this interview, our Director of Network Architecture explains how battery backups work.