Solve issues with online payments and login issues with My Account and the Ziply Fiber app.
Online payment issues
Autopay changes
To set up, edit, or turn off autopay, see Autopay.
Billing disputes
Contact us directly to address payment or balance disputes and resolve account suspensions.
Incomplete payment process
Your payment is not complete until you reach the confirmation page.
You can verify if we've received a payment in My Account or the Ziply Fiber app. From the Billing tab, scroll to Recent transactions.
If a payment was processed, you'll see it at the top of the list. If it isn't there, it's safe to submit another payment. You won't be charged twice.
Insufficient funds
If a payment fails due to insufficient funds, we'll re-submit one additional time. If the payment fails again, your bill will not be paid and your bank may charge you a service fee.
Pay with a different credit card or bank account in My Account or the Ziply Fiber app to keep your account current.
From the Billing tab, click MAKE A PAYMENT and follow the steps on the screen.
Past due account
Paying online or by phone is the fastest way to get your account up to date and prevent a service interruption.
My Account or Ziply Fiber app login issues
For most issues preventing you from logging in to My Account or the Ziply Fiber app, the swiftest resolution is to reset your password. On the login screen, click FORGOT PASSWORD and follow the steps to create a new password.