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Manage Orders and Service Tickets

Order tracking

To view the status of a pending order, log in to My Account or open your Ziply Fiber app, where you'll find order tracking at the top of the Home tab.

Order history

To view a list of your service changes and tickets for service support, log in to My Account.

  1. Select Account.
  2. Scroll down to Order And Service Ticket History.
  3. Select VIEW ORDERS AND SERVICE TICKETS.

Order Numbers: Anytime you place an order that changes your Ziply Fiber service, we send you a confirmation email where you can also find the order number associated with the change.

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