Billing

All properly executed tax-related certificates and documentation should be provided to Ziply Fiber annually or when:

• Doing business with Ziply Fiber
• Entering a new market
• A change to your tax-exempt status occurs
• Requested by Ziply Fiber
• Submitting a billing dispute

Submit completed forms by email to [email protected].

Note:  With the exception of the Federal Universal Service Fund Form, which must be submitted annually, Ziply Fiber does not provide exemption forms. Please obtain an exemption certificate from the governmental body imposing the tax. Exemption forms must be provided to Ziply Fiber before any tax exemption is placed on an account. 

2024 Ziply Fiber Universal Service Fund Certification

2023 Ziply Fiber Universal Service Fund Certification

Please contact your local taxing authority if you have questions about state and local tax exemption. For Federal Excise Tax Exemption questions, including eligibility, please contact the Internal Revenue Service. 

Find bill payment remittance information below.

Access and Local Wholesale Customers (CABS and CABS/DPI)

Overnight Courier

Ziply Fiber

Fifth Third Bank

Wholesale Lockbox 639865

5050 Kingsley Drive

Cincinnati, OH  45227

Electronic Payments

Bank of America

ACH ABA/Routing #: 125000024

Bank Account #: 138110455307 

Send any remittance instructions to: [email protected].

Mailed Payments

Ziply Fiber

PO Box 639865

Cincinnati, OH  45263-9865

Broadband Customers (DPI)

Overnight Courier

Ziply Fiber

Fifth Third Bank

Wholesale Lockbox 740416

5050 Kingsley Drive

Cincinnati, OH  45227

Electronic Payments

Bank of America

ABA/Routing #: 125000024

Bank Account #: 138110453312

Send any remittance instructions to: [email protected].

Mailed Payments

Ziply Fiber

PO Box 740416 

Cincinnati, OH 45274-0416

Billing Feed Connectivity Form

Billing Services for Local and Access Services

CABS Billing Dispute Contact List

How to Read Your Bill

Local (DPI) BANs

To submit claims for Local Services billing, please complete the claims template below. Claims will be acknowledged within 2 days of receipt and a resolution provided within 30 days. For general inquiries, such as bill copy requests or bill explanations, please contact Ziply Claims Department at 1-888-488-0062.

1. Download: Ziply Fiber Local (DPI) Claims Template (xls) 
2. Email the completed form to: [email protected].

CABS BANs

To submit claims on CABS billing, please complete the claims template below.

1. Download: Ziply Fiber CABS Claims Template (xls)
2. Email the completed form to: [email protected].