If you’ve scheduled an installation, our technician will set up your Ziply Fiber router during the appointment. If you received a new or upgraded Ziply Fiber router, this page offers instructions for setting up your WiFi network and connecting devices to it. An instructional video is also offered at the bottom of the page.

Setting up your Ziply Fiber router

  1. After unpacking your installation kit, find the sticker on your new router with the WiFi Network Name and WiFi PasswordConsider writing this information down or taking a picture of it. (You’ll need these details later to connect phones, computers and other devices to WiFi.)
  2. For best WiFi coverage, place the router in a central location that's also near an ethernet wall outlet.
    (If you’re also connecting TV equipment, connect your internet router first, placing it next to or nearby your primary TV and set-top box.)
  3. Connect the power cord to the Power In port on the back of your router. It’s usually the last port towards the bottom of the device. Plug the other end into an electrical outlet.
  4. For fiber routers, connect the Ethernet cable to the router's port labeled Ethernet.
  5. Press the power button to turn on your router.

Lights on the front of your router will blink while the device comes online. This may take a few minutes. When the light for the WiFi symbol WiFi signal icon turns solid green, you can begin connecting devices to the internet.


Connecting devices to your WiFi network

You can connect any WiFi-capable device to your Ziply Fiber wireless network.

Settings and menu options are different depending on a device’s make, model and operating system. Refer to manufacturers’ instructions for finding a wireless signal and connecting to it from your smartphone, computer, tablet, gaming console, or other WiFi-enabled device.

  1. In most cases you'll start by opening the settings menu on your device.
  2. Find the WiFi or network menu. If WiFi is not enabled, choose the option to turn it on.
  3. In the list of available wireless networks, choose your Ziply Fiber home network.
  4. Enter the network password. If you haven't changed your home network's name or password, you'll find both printed on a sticker on your Ziply Fiber router.

After connecting, if a device exits your WiFi range and then returns, it will likely automatically reconnect to your WiFi unless the network name or password have changed.

Device can’t find network

If you’re trying to connect a device but your network name does not appear in the device’s list of available networks, try rebooting the router and/or the device itself.  Sometimes turning equipment off for a half a minute is the simplest way to get internet connections back in alignment. Give your router or WiFi-enabled device a few minutes to fully come back online.

If your home network still doesn’t appear in the list of available networks, contact us for technical support.


This video steps you through the process of setting up a Ziply Fiber router.
Still need help? Call 1.866.947.5988

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