Low Income Assistance Programs
Affordable Connectivity Program (ACP) – Effective February 7, 2024 at 11:59pm EST, no new applications or enrollments will be accepted.
The Affordable Connectivity Program is a government-funded program providing families and households access to affordable internet. Due to a lack of additional funding from Congress, the Affordable Connectivity Program will not be able to accept new applications after February 7th, 2024.
If you received the ACP discount prior to February 7, 2024, you will continue to receive your benefit through the end of the program if you stay enrolled. Funding for the program is expected to run through April 2024, but may change. Once the program ends, you will no longer receive the ACP discount on your monthly internet bill. It is anticipated that the FCC will announce the end date for the ACP in the coming weeks.
Read the FCC’s latest news on ACP at www.fcc.gov/acp.
When signing up for Ziply Fiber broadband services, your installation may take place before we can confirm your Affordable Connectivity Program status and you may be charged for services, and applicable taxes and fees. It's important to receive your enrollment confirmation from the Affordable Connectivity Program prior to installation to avoid standard monthly rate charges.
You may obtain broadband service supported by the Affordable Connectivity Program from any participating provider of your choosing, and you may transfer your Affordable Connectivity Program benefit to another provider at any time. If you participate in Lifeline and the Affordable Connectivity Program, you may choose to receive both benefits from one provider or separate the benefits between two providers. If you continue to receive broadband services from Ziply Fiber after transferring your service to another provider or after the program ends, you will be subject to the Ziply Fiber's undiscounted rates and general terms and conditions.
Ziply Fiber is committed to helping qualified low-income individuals pay for telephone or qualified internet services through participation in two government programs:
Federal Lifeline
Enhanced Tribal Benefit (Federal)
Tribal Link Up (Federal)
Telephone Assistance Programs (State)
Federal Lifeline
Federal Lifeline is one of four Federal Communications Commission (FCC) Federal Universal Service Fund programs funded through a monthly, per line surcharge to help make communications services more affordable for low-income consumers. The FCC reviews this rate quarterly. Assistance received through these programs are non-transferable (from one person to another) that provides one discount per household on the cost of either:
• $5.25* on monthly telephone service
• $9.25 on qualified internet access service with or without telephone service.
*Please note, effective December 1, 2023 the monthly discount for telephone service only has been eliminated.
Qualified internet access service is defined as at least 25/3Mbps service unless 25/3Mpbs is not available. In the event that 25/3Mpbs service is not available, the following two conditions must be met:
• A minimum of 4/1Mpbs must be available.
• The customer must purchase the highest performing generally available residential offering lexographically ranked by (i) download bandwidth; (ii) upload bandwidth; and (iii) usage allowance.
Enhanced Tribal Benefit & Tribal Link Up assistance
An eligible resident living on federally recognized Tribal lands who participates in one of the above programs or one of the following federal assistance programs shall also qualify for an additional monthly credit of up to $25.00 with the Enhanced Tribal Benefit and up to $100.00 toward installation fees with Tribal Link Up assistance:
• Bureau of Indian Affairs General Assistance
• Tribally Administered Temporary Assistance for Needy Families (Tribal TANF)
• Head Start (Income-Based)
• Food Distribution Program on Indian Reservations (FDPIR)
Eligibility and application
Seasonal, Stay Connected, or Vacation Service Customers: This program is not eligible for the Lifeline discount. Existing Lifeline customers must remove Lifeline to enroll in Seasonal, Stay Connected and Vacation Service, and must reapply for Lifeline upon restoring service.
Oregon residents: Please refer to the Oregon State Telephone Assistance Program page below for information on applying to the federal Lifeline program.
To receive the federal Lifeline discount each month, you must certify that you or someone in your household is eligible. The Federal Communications Commission uses the Universal Services Administration Company to administer the application and re-certification process for the federal Lifeline program. Information can be found at lifelinesupport.org/get-started/. You must verify your continued eligibility annually (or as requested). If there is someone else at your address is receiving a federal Lifeline discount and you wish to be considered a separate economic unit, the federal Lifeline application and proof of eligibility must be submitted along with the Federal Lifeline Household Worksheet (también disponible en español).