Low Income Assistance Programs

Emergency Broadband Benefit– Effective May 12, 2021 (temporary program)

The Emergency Broadband Benefit is an FCC program to assist households struggling during the COVID-19 pandemic. Eligible households will get a discount of up to $50 per month towards eligible broadband plans, and up to $75 per month for households on qualifying Tribal lands. This benefit is limited to one monthly service discount per household and the program will end once the program funds are exhausted, or six months after the Department of Health and Human Services declares an end to the Covid-19 pandemic, whichever comes first.

Customers who qualify for the Lifeline program also qualify for Emergency Broadband Benefit enrollment. If you are not a Lifeline customer, you may still qualify for Emergency Broadband Benefit. Examples of additional qualifications include:

• Participate in Free/Reduced lunch program under the Richard B. Russell National School Lunch Act

• Participate in the school breakfast program under section 4 of the Child Nutrition Act

• People who have suffered a substantial loss of income since February 29, 2020 (as documented by a layoff notice, furlough notice, application for unemployment insurance benefits or similar documentation)

• Federal Pell Grant recipient

To determine your eligibility and sign up for Emergency Broadband Benefits, please visit https://getemergencybroadband.org.

When signing up for Ziply Fiber broadband services, your installation may take place before we can confirm your Emergency Broadband Benefit status and you may be charged for services, and applicable taxes and fees. It's important to receive your enrollment confirmation from the Emergency Broadband Benefit Program prior to installation to avoid standard monthly rate charges.

You may obtain broadband service supported by the Emergency Broadband Benefit Program from any participating provider of your choosing, and you may transfer your Emergency Broadband Benefit Program benefit to another provider at any time. If you continue to receive broadband services from Ziply Fiber after the program ends, you will be subject to the Ziply Fiber's undiscounted rates and general terms and conditions.

    Federal Lifeline COVID-19 Updates in effect until December 31, 2021:

  •     1. Recertifications: Recertification is now on hold for the anniversary dates between April 14, 2020 and March 31, 2022. Affected subscribers will only be recertified once in the calendar year 2022.
  •     2. Revertifications: All reverification activity is on hold.
  •     3. Qualification: Applicants may provide less than three consecutive months of documentation so long as official documentation is provided that substantiates their income.
  •     4. De-enrollment: Involuntary de-enrollments of existing subscribers should not occur. Customers are still required to adhere to the Lifeline eligibility criteria.

Ziply Fiber is committed to helping qualified low-income individuals pay for telephone or qualified internet services through participation in two government programs:

Federal Lifeline

Enhanced Tribal Lifeline (Federal)

Tribal Link-Up Assistance (Federal)

Telephone Assistance Programs (State)

Federal Lifeline

Federal Lifeline is one of four Federal Communications Commission (FCC) Federal Universal Service Fund programs funded through a monthly, per line surcharge to help make communications services more affordable for low-income consumers. The FCC reviews this rate quarterly. Assistance received through these programs are non-transferable (from one person to another) that provides one discount per household on the cost of either:

• $5.25* on monthly telephone service

• $9.25 on qualified internet access service with or without telephone service.

*Please note, effective December 1, 2021 the monthly discount for telephone service only will be eliminated.

Qualified internet access service is defined as at least 25/3mbps service unless 25/3mpbs is not available. In the event that 25/3mpbs service is not available, the following two conditions must be met:

• A minimum of 4/1mpbs must be available.

• The customer must purchase the highest performing generally available residential offering lexographically ranked by (i) download bandwidth; (ii) upload bandwidth; and (iii) usage allowance.

Enhanced Tribal Lifeline & Tribal Link-Up Assistance

An eligible resident living on federally recognized Tribal Lands who participates in one of above programs or one of the following federal assistance programs shall also qualify for an additional monthly credit of up to $25.00 with Enhanced Tribal Lifeline and up to $100.00 toward installation fees with Tribal Link-Up Assistance:

• Bureau of Indian Affairs General Assistance

• Tribally Administered Temporary Assistance for Needy Families (Tribal TANF)

• Head Start (Income-Based)

• Food Distribution Program on Indian Reservations (FDPIR)

Eligibility & Application

Seasonal, Stay Connected, or Vacation Service Customers: This program is not eligible for the Federal Lifeline discount. Existing Federal Lifeline customers must remove Federal Lifeline in to enroll in Seasonal, Stay Conn Vacation Service, and reapply for Federal Lifeline upon restoring service.

Oregon Residents: Please refer to the Oregon State Telephone Assistance Program page below for information on applying to the Federal Lifeline Program.

To receive the Federal Lifeline discount each month, you must certify that you or someone in your household is eligible. The Federal Communications Commission uses the Universal Services Administration Company to administer the application and re-certification process for the Federal Lifeline program. Information can be found at https://www.lifelinesupport.org/how-to-get-lifeline/. You must verify your continued eligibility annually (or as requested). If there is someone else at the address who is receiving a Federal Lifeline discount and you wish to be considered a separate economic unit, the Federal Lifeline Application and proof of eligibility must be submitted along with the Federal Lifeline Household Worksheet (también disponible en español).

Telephone Assistance Programs

Please select your state from the options below: