Low Income Assistance Programs

    Federal Lifeline COVID-19 Updates in effect until June 30, 2021:

  •     1. Recertifications: Recertification is now on hold for the anniversary dates between April 14, 2020 and September 28, 2021. Affected subscribers will only be recertified once in the calendar year 2021.
  •     2. Revertifications: All reverification activity is on hold.
  •     3. Qualification: Applicants may provide less than three consecutive months of documentation so long as official documentation is provided that substantiates their income.
  •     4. De-enrollment: Involuntary de-enrollments of existing subscribers should not occur. Customers are still required to adhere to the Lifeline eligibility criteria.

Ziply Fiber is committed to helping qualified low-income individuals pay for telephone or qualified internet services through participation in two government programs:

Federal Lifeline

Enhanced Tribal Lifeline (Federal)

Tribal Link-Up Assistance (Federal)

Telephone Assistance Programs (State)

Federal Lifeline

Federal Lifeline is one of four Federal Communications Commission (FCC) Federal Universal Service Fund programs funded through a monthly, per line surcharge to help make communications services more affordable for low-income consumers. The FCC reviews this rate quarterly. Assistance received through these programs are non-transferable (from one person to another) that provides one discount per household on the cost of either:

• $5.25* on monthly telephone service

• $9.25 on qualified internet access service with or without telephone service.

*Please note, effective December 1, 2021 the monthly discount for telephone service only will be eliminated.

Qualified internet access service is defined as at least 25/3mbps service unless 25/3mpbs is not available. In the event that 25/3mpbs service is not available, the following two conditions must be met:

• A minimum of 4/1mpbs must be available.

• The customer must purchase the highest performing generally available residential offering lexographically ranked by (i) download bandwidth; (ii) upload bandwidth; and (iii) usage allowance.

Enhanced Tribal Lifeline & Tribal Link-Up Assistance

An eligible resident living on federally recognized Tribal Lands who participates in one of above programs or one of the following federal assistance programs shall also qualify for an additional monthly credit of up to $25.00 with Enhanced Tribal Lifeline and up to $100.00 toward installation fees with Tribal Link-Up Assistance:

• Bureau of Indian Affairs General Assistance

• Tribally Administered Temporary Assistance for Needy Families (Tribal TANF)

• Head Start (Income-Based)

• Food Distribution Program on Indian Reservations (FDPIR)

Eligibility & Application

Seasonal, Stay Connected, or Vacation Service Customers: This program is not eligible for the Federal Lifeline discount. Existing Federal Lifeline customers must remove Federal Lifeline in to enroll in Seasonal, Stay Conn Vacation Service, and reapply for Federal Lifeline upon restoring service.

Oregon Residents: Please refer to the Oregon State Telephone Assistance Program page below for information on applying to the Federal Lifeline Program.

To receive the Federal Lifeline discount each month, you must certify that you or someone in your household is eligible. The Federal Communications Commission uses the Universal Services Administration Company to administer the application and re-certification process for the Federal Lifeline program. Information can be found at https://www.lifelinesupport.org/how-to-get-lifeline/. You must verify your continued eligibility annually (or as requested). If there is someone else at the address who is receiving a Federal Lifeline discount and you wish to be considered a separate economic unit, the Federal Lifeline Application and proof of eligibility must be submitted along with the Federal Lifeline Household Worksheet (también disponible en español).

Telephone Assistance Programs

Please select your state from the options below: