If there's a known outage in your area rest assured we’re working on a solution.
Follow these steps to troubleshoot a variety of internet connection issues.
- Check your internet cables: Verify that all cables are securely connected to your router and in good shape. Loose or damaged cables can disrupt your internet connection.
- Restart your router: Find complete steps here. If you've already restarted your router and still have no internet connection, contact our Technical Support team at the number below.
- Release your IP address: On the home tab of the Ziply Fiber app you can reset your internet IP address in the Quick Fix Toolkit.
If you have internet access, but it's not performing as expected, learn how to troubleshoot a single device or multiple devices.